Dealer Information
March 6, 2012 L39To: All Dealers of Chrysler Canada Inc.
SUBJECT:
SAFETY RECALL L39
CONTAMINATED BRAKE FLUID
MODELS:
2012 (FF) Fiat 500
2012 (JC) Dodge Journey
NOTE:
This recall applies only to the above vehicles built from October 21, 2011 through October 25, 2011 (MDH 102120 through 102506).
IMPORTANT:
Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this recall.
Recall information for Canadian Dealers is now available on DealerCONNECT
See Group 30 - CANADIAN RECALLS DealerCONNECT > Service > Repair > TechCONNECT > Group 30 - CANADIAN RECALLS
^ The brake fluid in about 50 of the above vehicles may be contaminated. Contaminated brake fluid could cause the brake components to rapidly deteriorate leading to a potential loss of brakes and cause a crash without warning.
^ To correct this condition, all components for the hydraulic brake system must be replaced. Also, vehicles equipped with a manual transmission must have all the hydraulic clutch components replaced.
Details of this service action are explained in the following section.
IMPORTANT:
Some of the involved vehicles may be in your new/used vehicle dealer inventory. Be sure to complete the recall service on these vehicles before retail delivery.
Vehicle List
Involved Dealers
Each dealer to whom involved vehicles in this recall were invoiced (or current dealer at the same location) has available through DealerCONNECT a Dealer Vehicle Listing arranged in Vehicle Identification Number (VIN) sequence. Available names and addresses known to Chrysler Canada are also listed. These lists are for use by dealers to arrange for service of involved vehicles.
DealerCONNECT>Service>Reports & Information>Global Recall System>Recall & Selection Criteria
Non-Involved Dealers
If no VIN list is available in DealerCONNECT for your dealer code, then this letter is for your information and to assist you in providing the recall service to transient owners or other involved vehicles, which you may encounter.
THE SUCCESS OF RECALL COMPLETION WILL BE GREATLY HELPED BY GOOD DEALER FOLLOW-UP.
Owner Notification and Service Scheduling L39
All owners of involved vehicles known to Chrysler Canada are being notified of the service requirement by first class mail. They are requested to schedule service appointments with their dealers at the earliest possible date. A copy of the notification letter is included.
A Service Authorization Card is enclosed with each customer letter. Owners are instructed to present the card to their dealer at the time of recall service.
Service Authorization Cards for each vehicle whose owner is not known to Chrysler Canada will be mailed to the dealer to whom the vehicle was invoiced (or the current dealer at the same location) for dealer follow-up.
NOTE:
Every dealer is responsible for scheduling of campaign service for all involved vehicles upon request. At the time of ANY SERVICE, enter the vehicle VIN into DealerCONNECT VIP for outstanding recalls. Advise the customer of any recalls which are still outstanding and offer to do the repairs (schedule a future service appointment if parts are not available). This action will help toward our common goal of completing the recalls, and will contribute to overall customer satisfaction.
DealerCONNECT>Service>Writeup>VIP>Single VIN Inquiry>Recall Tab
Vehicle Lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) at the time of recall implementation for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Any incorrect owner information should be updated using the owner update application in DealerCONNECT
DealerCONNECT>Sales>Sales Reporting>Time of Sales Reporting>Used Sales>Owner Update
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, postal code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
NOTE:
Recall VIN lists may contain confidential owner name and address information that was obtained from the Provincial Registrars Offices as well as other sources. Use of this information is permitted for recall purposes only and is strictly prohibited from all other use.
Completion Status Reporting
When a vehicle has been serviced, submit your claim through DealerCONNECT. Your completion will automatically be recorded in Windsor and in a few days, the VIN will be removed from the GRS.
Check the name and address on the Service Authorization Card and if there are any changes, complete customer name and address update in DealerCONNECT.