Owner Letter
Serial Number IFMCA11S6XYZ12345 September, 1990Mr. John Sample 123 Main Street Anywhere, USA 12345
Ford Motor Company is providing a no-charge Service Program, Number (B93), to owners of certain 1989-1990 Bronco and F-Series Super Cab trucks equipped with captain chair option.
REASON FOR The seat tracks on your truck are attached to non-
THIS PROGRAM reinforced sections of the floorpan. This may cause
the floor pan to crack at the seat track attachment.
NO COST SERVICE At no cost to you, your dealer will install floor
pan reinforcements on your truck.
HOW LONG WILL The time needed for this service is about 3 hours.
IT TAKE? However, due to service scheduling times, your dealer
may need your truck for one full working day.
CALL YOUR DEALER Ask for a service date and if parts are in stock.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your truck in, give the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
REFUNDS If you paid to have this service done before the
date of this letter, Ford is offering a full refund. For the refund, please show your paid work-order to your Ford dealer.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built truck.