Owner Letter
Serial Number: 12345678901234567 June, 1994Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor Company is providing a no-charge Service Program, Number 94B38, to owners of certain 1992-1994 F-Series, Econolines, Rangers and Aerostars.
REASON FOR THIS PROGRAM
An incorrect service replacement rear anti-lock brake system module may have been installed on your vehicle. If the vehicle is equipped with the incorrect module, adverse braking characteristics and failure of the instrument panel warning light (that indicates a rear anti-lock brake system failure) may occur.
NO COST SERVICE
At no charge to you, your dealer will inspect and, if necessary, replace the rear anti-lock brake system module on your vehicle. This no charge service is available through June 30, 1997, regardless of mileage. (After June 30, 1997, a vehicle is still eligible for this program if it is within the 36 month/36,000 mile Bumper-to-Bumper warranty).
HOW LONG WILL IT TAKE?
The time needed for this service is less than one hour. However, due to service scheduling times, your dealer may need your vehicle for one full working day.
CALL YOUR DEALER
Ask for a service date and if parts are in stock.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your vehicle in, give the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
REFUNDS
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please show your paid work-order to your dealer.
CHANGED ADDRESS OR SOLD THE VEHICLE?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the vehicle.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built vehicle.