Speedometer - Service Replacements With Pre-Set Mileage
Article No.93-12-9
06/09/93
SPEEDOMETER - ELECTRONIC INSTRUMENT CLUSTERS, PROGRAMMABLE SPEEDOMETER/ODOMETER MODULES - DIGITAL ELECTRONIC ODOMETERS - SERVICE REPLACEMENTS WITH PRE-SET VEHICLE MILEAGE
FORD:
1985-92 THUNDERBIRD
1986-93 TAURUS
1989-92 PROBE
1992-93 CROWN VICTORIA
LINCOLN-MERCURY:
1984-91 MARK VII
1984-93 CONTINENTAL
1985-92 COUGAR
1986-93 SABLE
1990-93 TOWN CAR
1992-93 GRAND MARQUIS
LIGHT TRUCK:
1986-93 AEROSTAR
1992-93 ECONOLINE, F-150-350 SERIES
1993 VILLAGER
ISSUE:
Service replacement speedometer odometers, speedometer modules, electronic instrument clusters and PSOM (programmable speedometer/odometer module) clusters, with mileage preset to the mileage displayed on the removed cluster odometer, are now available. These components must be ordered through one of three Electronic Service Centers (Two (2) U.S.; One (1) Canadian). They will be provided on an exchange basis and will not be available through the parts depots.
ACTION:
If service is required, refer to the following ordering and shipping procedure.
ORDERING PROCEDURE
U.S. DEALERS
The repair Form FPS 1878 must be filled out in sections 1A and 1B indicating the required vehicle information. A toll free phone call must be placed to the respective Electronic Service Center to relay the vehicle information:
^ Dealers who are normally serviced by the Detroit, New York and Atlanta Parts Distribution Centers should place their orders through the Eastern Electronic Service Center Call Line, 1-800-262-9606.
^ All other U.S. dealers should place their orders through the Western Electronic Service Center Call Line, 1-800-321-6969.
CANADIAN DEALERS
The repair Form 6125-2 must be filled out indicating the required vehicle information. To place an order through the Canadian Electronic Service Center, either fax the repair Form 6125-2 to FAX # 416-946-8975 or place a toll free phone call to 1-800-663-9974.
^ If the phone call or fax is placed to the Center before 4:00 p.m. on Monday through Thursday, the goal will be to provide the replacement cluster before close of business the following day.
^ If orders are placed on Friday or the day before a holiday, the cluster should be received on Monday or the day after the holiday.
The clusters are shipped pre-paid freight. Assemblies shipped to Hawaii or Alaska should be received within forty-eight hours except on Fridays or the day before holidays.
Saturday delivery is now available to dealers with Saturday operation hours. This service must be requested from the Service Center when placing the order.
SHIPPING PROCEDURES FOR REMOVED CLUSTER
Service replacement assemblies will be shipped pre-paid freight. The return freight charge will be collect. Follow the Return Shipping Instructions enclosed in the container in which the assembly was received. The removed assembly must be returned to the Electronic Service Center in the same container.
^ Ensure that the original shipping label is completely removed from the outside of the shipping container.
^ Simply affix the collect return shipping label that is supplied.
^ Place the removed assembly in the container with a copy of the memo billing from the Electronic Service Center, and the completed manufacturer's copy of Form FPS 1878 (U.S.) or FPS 6125-2 (Canada). This will ensure proper procedure so that the core charge of $300.00 will not be billed.
^ The removed assembly must be returned to the Electronic Service Center within thirty calendar days or the core charge will be billed against the dealer parts account.
HANDLING PROCEDURES FOR DIGITAL SPEEDOMETERS WITH UNKNOWN MILEAGE ACCUMULATION
To comply with regulations pertaining to the accuracy of odometers, cores will be read to determine accuracy of the reported mileage. In nearly all instances, the mileage continues to accumulate in the odometer memory chip even though the odometer is non-functional. This mileage can be verified even though it is not visible on the removed odometer.
The dealer must verify the mileage accumulated on the odometer.
^ If the mileage cannot be determined accurately, the dealer must indicate to the Electronic Service Center that the mileage is unknown.
^ In cases where the mileage is unknown, the law requires that we supply a replacement part with the mileage pre-set to "O" miles and the service odometer (circle "S") segment illuminated.
^ A sticker must be attached to the door indicating the mileage at the time of the service repair.
COST AND WARRANTY INFORMATION
The service assemblies will be billed on the monthly Dealer Parts Statement. Application is provided by part number, dealer cost and core charge. Refer to Dealer Service Manuals and the FPSD Parts and Accessories Price Listing. Repair Form FPS 1878 can be ordered from the Parts Distribution Center. Follow the normal parts allowance plus labor charge as shown in the Service Labor Time Standards Manual when requesting warranty reimbursement.
The core charge should not be entered on the warranty claim form as there will not be a charge for the core if the removed assembly is returned to the Electronic Service Center within the specified 30-day period following receipt of the replacement assembly.
DIGITAL ELECTRONIC ODOMETER REPLACEMENTS FOR UNSOLD NEW VEHICLES IN DEALER STOCK
You must use a new digital odometer for unsold new vehicles in dealer stock. Simply enter the word "Stock" for the owner name on Form FPS 1878 and identify the order as a new unsold vehicle when placing the order. Dealer handling procedures will be the same as previously outlined.
DEALER PARTS COUNTER RETAIL SALE
There will be an occasion when it will be necessary to sell digital assemblies over the parts counter. Dealers must complete Form FPS 1878 (U.S.) or 6125-2 (Canada) and provide the same information as required for a service department repair. As with warranty repairs, the dealer must verify the mileage on the removed assembly.
If the core is not received from the customer, you should charge the customer the core charge. You will be charged for the core if it is not returned. Orders will be processed the same day as received.
SPECIFIC PART NUMBER ORDERING INFORMATION
For 1984 thru 1987 Continental and all Mark VIII vehicles with an odometer concern, you can order just the NVM Module from the Service Centers (E4LY-17C269-A). If the concern is with the display, you can remove the NVM module from the cluster and order just the display (-10D922-), then install the NVM module into the replacement cluster.
NOTE:
ODOMETER MEMORY CONTROL ASSEMBLIES (-17C269-) HAVE TO BE RETURNED TO THE SERVICE CENTERS USING THE PROCEDURES AS PREVIOUSLY OUTLINED. THERE WILL BE A $300.00 CORE CHARGE IF YOU DO NOT RETURN THIS MODULE WITHIN 30 CALENDAR DAYS.
If a cluster is needed for a vehicle prior to the 1984 model year, order it from your FPSD Parts Distribution Center.
Analog PSOM components (tachometers and gauges) may now be ordered from your FPSD Distribution Center. You no longer have to order the entire cluster for those type of concerns. For any cluster with a speedometer/odometer concern, the entire cluster must be ordered from the Electronic Service Center.
When ordering an Analog PSOM cluster or 1992-93 Aerostar EIC, refer to Figures 1 and 2. The Service Center will need additional information concerning the PSOM Conversion Constant. This constant is important for correct vehicle performance. Please refer to the following procedures in your 1993 Body/Chassis Service Manuals for determining or changing the PSOM conversion constant. These procedures apply to both 1992 and 1993 vehicles equipped with PSOM clusters.
^ 1993 Aerostar, Ranger, Explorer Body/Chassis Service Manual, Page 13-02B-7, Test Step C4 through Page 13-02B-9, Test Step C7.
^ 1993 Econoline, F-150,F-250, F350, Bronco, F-super Duty Body/Chassis Service Manual, Page 13-02A-7, Test Step C4 through Page 13-02A-8, Test Step C7.
NOTE:
IF A VEHICLE HAS EITHER HAD THE TIRE SIZE/TYPE CHANGED, OR HAS HAD MODIFICATIONS TO THE REAR AXLE, IT IS NECESSARY TO CHANGE THE PSOM CONVERSION CONSTANT. THIS CONVERSION CONSTANT CAN BE CHANGED AT THE DEALERSHIP SO IT IS NOT NECESSARY TO ORDER AN ENTIRE CLUSTER IN THESE CASES.
TECHNICAL ASSISTANCE
An Electronic Instrument Cluster Help Line is available at 1-800-461-6945 to assist with any technical concerns involving the digital electronic odometer or related wiring or hardware.
A PSOM (Programmable Speedometer/Odometer Module) Cluster Help Line is available at 1-800-523-7763 to assist with any technical concerns involving the PSOM clusters or related wiring or hardware.
OTHER APPLICABLE ARTICLES: NONE
SUPERSEDES: 91-8-14
WARRANTY STATUS: INFORMATION ONLY
OASIS CODES: 204000, 204100, 204200