Operation CHARM: Car repair manuals for everyone.

Attachment I - Administrative Information

OASIS
OASIS will be used for this program.

PLEASE NOTE
Correct all vehicles in stock before delivery. Federal law requires that dealers complete any outstanding safety recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $1,100 per vehicle.

PROMPTLY CORRECT
Affected vehicles which are brought to your dealership.

CLAIMS SUBMISSION
Enter claims using DWE. See ACESII Manual, Sections 5 and 6.

WARRANTY AND POLICY MANUAL
See Sections 5 and 6 of the ACESII Manual.

REFUNDS
See ACESII Manual, Section 3.