Attachment I - Administrative Information

OASIS ACTIVATED?
Yes, OASIS will be activated by August 19, 2009.

FSA VIN LIST ACTIVATED?
No.

STOCK VEHICLES
Stock vehicles are not affected by this program.

SOLD VEHICLES
Only owners of affected vehicles identified in OASIS will be provided with this pro-rated engine replacement warranty extension.

TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE
Related damage repairs may be claimed if a component covered by this program caused the failure and damaged a non-covered component. Related damage for this FSA does not require prior approval, but the appropriate supporting documentation must be retained for possible claim review.

ADDITIONAL LABOR TIME
Because all of the affected vehicles are Ambulances and may contain additional equipment or modifications that impact repair time, prior approval is NOT required for additional labor time (MT labor). Follow Warranty and Policy guidelines for MT usage/recording.

OWNER REFUNDS

^ Refunds are not to be processed by dealers for repairs made prior to August 26, 2009. Owners that believe they are entitled to a refund for such repairs should be directed to the Ambulance Glass Action Settlement website, www.ambulancesettlement.com.

^ Ford Motor Company will only refund owner-paid emergency repairs that were made away from the servicing dealer and performed after August 26, 2009. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.

RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.

^ "MT" labor should be submitted on a separate repair line with the related damage flag checked.

^ Refer to ACESII manual for claims preparation and submission information.

^ Claims must be prepared following warranty and policy guidelines using warranty part pricing and warranty labor rate at full cost. Claims eligible for reimbursement will then be paid at 50% or 25% of the claim total according to the pro-rated terms of this program. The dealer is required to collect the remaining 50% or 75% from the vehicle owner.