Pinpoint Test AO: The Keyboard Is Completely Inoperative

Ford Work Solutions(TM)

Pinpoint Tests

Pinpoint Test AO: The Keyboard Is Completely Inoperative

Normal Operation

The Bluetooth keyboard can be used to interact with the in-dash computer by utilizing the Bluetooth connection.

This pinpoint test is intended to diagnose the following:

- Customer error
- Batteries
- Bluetooth connection concern
- Keyboard



PINPOINT TEST AO: THE KEYBOARD IS COMPLETELY INOPERATIVE

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AO1 CHECK THE BLUETOOTH CONNECTION


NOTE: The mobile phone must be paired as a phone, not as a device, for this step to produce accurate results.

- Using a known good Bluetooth-enabled mobile phone, attempt to pair to the in-dash computer. Refer to the Owner's Literature.
- Check the list of devices paired with the in-dash computer:
- From the home screen, press SETTINGS, then BLUETOOTH.
- Is the mobile phone in the list of available devices?

Yes
GO to AO2.

No
Go To Pinpoint Test AL. Pinpoint Test AL: The Internet Connection Is Inoperative/Does Not Operate Correctly

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AO2 CHECK THE KEYBOARD BLUETOOTH CONNECTION


NOTE: The keyboard must be paired as a device, not as a phone, for this step to produce accurate results.

- Pair the keyboard with the in-dash computer using the Bluetooth connection. Refer to the Owner's Literature.
- Test the system for normal operation.
- Does the keyboard operate correctly?

Yes
The cause of the concern was the keyboard not being paired correctly with the in-dash computer. INSTRUCT the customer in the correct method for pairing a Bluetooth device. The system is operating correctly.

No
GO to AO3.

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AO3 CHECK THE KEYBOARD BATTERIES


- Install a known good set of batteries in the keyboard.
- Test the system for normal operation.
- Does the keyboard operate correctly?

Yes
The cause of the concern was inoperative batteries. The system is now operating correctly.

No
REPLACE the keyboard. TEST the system for normal operation.

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