Pinpoint Test AQ: The Phone/Bluetooth(R) Interface Is Inoperative

Ford Work Solutions(TM)

Pinpoint Tests

Pinpoint Test AQ: The Phone/Bluetooth(R) Interface Is Inoperative

Normal Operation

The in-dash computer contains a Bluetooth(R) antenna that provides various Bluetooth(R)-enabled devices to interact with the Ford Work Solutions(TM) system.

When a new Bluetooth(R) device is added, it must first be paired to the in-dash computer. Most Bluetooth(R) devices can pair with the in-dash computer, although functionality may vary. When pairing a device, the in-dash computer generates a Personal Identification Number (PIN) that must be entered on the Bluetooth(R) device in order for the pairing process to be successful. There are also some device-specific actions that must take place. For additional information on the pairing process, refer to the Owner's Literature.

For the in-dash computer to detect the Bluetooth(R) device, the device must be within 3 m (10 ft) of the in-dash computer.

This pinpoint test is intended to diagnose the following:

- Customer error
- Customer Bluetooth(R) device
- In-dash computer

PINPOINT TEST AQ: THE PHONE/BLUETOOTH(R) INTERFACE IS INOPERATIVE

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AQ1 CHECK THE BLUETOOTH(R) CONNECTION

- Using a known good Bluetooth(R)-enabled mobile phone, attempt to pair to the in-dash computer. Refer to the Owner's Literature.
- Check the list of devices paired with the in-dash computer:
- From the home screen, press SETTINGS, then BLUETOOTH(R).
- Is the mobile phone in the list of available devices?

Yes
The system is operating correctly at this time. DELETE the phone from the device list. REVIEW the pairing process with the customer. If the customer device still does not pair or operate correctly, the customer device is either incompatible with the Ford Work Solutions(TM) system or is inoperative.

No
GO to AQ2.

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AQ2 CHECK FOR CORRECT IN-DASH COMPUTER OPERATION

- Disconnect all the in-dash computer connectors.
- Check for:
- corrosion
- damaged pins
- pushed-out pins
- Connect all the in-dash computer connectors and make sure they seat correctly.
- Operate the system and determine if the concern is still present.
- Is the concern still present?

Yes
INSTALL a new in-dash computer. REFER to In-Dash Computer In-Dash Computer. TEST the system for normal operation.

No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.

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