Claim Submission Details
^ Repair Order Number^ Repair Order Date
^ Claim Tracking Number - Enter the claim tracking number provided by the ACDelco(R) Powertrain Center into the Inbound Comments Section of your DCS claim entry screen. Refer to the General Motors Claims Processing Manual or your DCS Vendor Manual for further instructions.
^ Vehicle Identification Number - Enter full VIN regardless of year or make.
^ Mileage - Enter the actual mileage on the vehicle at the time of repair.
^ SV-ADV-SS - Enter the Service Advisor's social security number
^ PC - Part Count. Total number of parts used in the repair.
^ Part Number - the GMSPO part number of the failed ACDelco(R) remanufactured engine assembly or applicable failed part number if a repair to the assembly is performed.
^ TOT-PTS - Enter the pre-approved total cost plus applicable handling allowance for all parts used in the repair.
^ Compliant Code/Failure Code - See "Appendix A and B" of the General Motors Claims Processing Manual dated March, 1999.
^ Labor Operation Hours - Enter pre-approved labor hours agreed with the ACDelco(R) Powertrain Center.
^ Labor Operation Number - Enter R9200.
^ Other Labor Hours - Not allowed.
^ Sublet/Dealer Material - Sublet amounts, if applicable.
^ Technician ID - repairing technician's social security number.
^ Enter claim type "B" for claims within 12 months/12,000 miles from date and mileage of purchase.
^ Enter claim type "N" for claims after 12 months/12,000 miles from the date/mileage of purchase up to 24 months/24,000 miles for engines purchased prior to February 1, 1999, or 36 months/36,000 miles from date/mileage of purchase for engines purchased after February 1, 1999.
^ Authorization Code - leave this field blank.
Important:
Core credit will be issued by the GMSPO PDC and must not be a part of the warranty claim. As a reminder, you must affix the red "Warranty Claim" sticker to the Core Return Tag on all warranted ACDelco(R) engines returned to the GMSPO PDC for core credit.
The ACDelco(R) Powertrain Center will also assist in the following areas:
^ Answer technical questions about the product and catalog.
^ Answer questions concerning warranty coverage and provide claim tracking numbers for warranty claim processing.
^ Provide assistance in obtaining appropriate support materials, ordering information and core shipping information.
^ Provide a customer referral service for Dealers selling ACDelco(R) engines.
^ Authorize all ACDelco(R) engine claims for payment.
Important:
ACDelco(R) remanufactured engines are intended solely for the retail customer pay market and are not to be used for new vehicle warranty repairs or policy adjustments. Any GM New Vehicle Warranty obligation or policy adjustment decision requiring engine replacement is to be satisfied using a replacement engine identified in GMSPO catalog groups 0.000, 0.000A, or 0.000B for the applicable vehicle.