Campaign - Interior Front Door Handles: Overview
Bulletin No.: 06027ADate: May 23, 2007
SPECIAL COVERAGE
Subject:
06027A - SPECIAL COVERAGE ADJUSTMENT - CLASS ACTION SETTLEMENT - INTERIOR DOOR HANDLE SPRING BREAKAGE
Models:
1982-1994 CHEVROLET S/T PICKUP AND UTILITY
1982-1994 GMC S/T PICKUP AND UTILITY, JIMMY
1991-1994 OLDSMOBILE BRAVADA
INVOLVED IN SOUTH CAROLINA CLASS ACTION SETTLEMENT
Supercede:
The expiration date for this special coverage has been extended to December 31, 2007. The mailing of letters to customers was delayed. Letters will be mailed to customers on May 30, 2007.
Due to the age of the vehicles involved in this program, most involved VINs will be added to GMVIS to allow submission of claims. However, there are a few VINs that were not legible and could not be loaded into GMVIS. If a customer presents a letter authorizing repairs but the VIN is not found in GMVIS, H-route the claim to your AVM for approval.
Condition
Some customers of 1982-1994 Chevrolet S/T pickup and utility vehicles; 1982-1994 GMC S/T pickup and utility vehicles; and 1991-1994 Oldsmobile Bravada vehicles are entitled to the benefits of a class action settlement. The benefits are listed below and customers will be provided with a letter to present to dealers that details the remedy that they chose.
Special Coverage Adjustment
This special coverage covers the conditions described below until December 31, 2007. Customers may have any combination of the benefits listed below. Please see the customer's letter to determine the appropriate remedy.
Reimbursement - Customers who have replaced an interior front door handle assembly have already submitted a request for reimbursement. GM is handling the reimbursements. There is no action required from the dealer.
Replacement of broken interior front door handle assembly(s) - Some customers have chosen to receive a replacement interior front door handle assembly(s). Dealers are to provide the customer with the assembly(s) at no charge. The customer is to self-install or pay the dealer for the installation of the assembly(s).
Application of lithium grease - Customers who have the original front door handle assembly(s) in which the spring is not broken, are entitled to have the spring(s) greased. Dealers are to apply lithium grease to the unbroken spring(s) of the original front door handle assembly(s) at no charge.
Vehicles Involved
Customers involved will present the dealer their vehicle with a letter that authorizes the repair. If the customer requests a new interior front door handle, dealer must verify it replaces a broken interior front door handle assembly.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Service and Parts Operations (GMSPO).
Customer Notification
General Motors will notify customers of this special coverage on their vehicles.
Service Procedure
Replacement of interior door handle assembly(s)
Provide the customer with one or two interior front door handle assemblies. The customer is to self-install the assemblies or pay the dealer for the installation.
Application of Lithium Grease
Apply lithium based lubricant to the door handle springs. The lubricant should be applied so that it works into and between the spring coils, allowing the coils to move past each other freely.
Claim Information
Due to the age of the vehicles involved in this program, most involved VINs will be added to GMVIS to allow submission of claims. However, there are a few VINs that were not legible and could not be loaded into GMVIS. If a customer presents a letter authorizing repairs but the VIN is not found in GMVIS, H-route the claim to your AVM for approval.
For vehicles repaired under the terms of this special coverage, submit a claim with the information shown.
Customer Reimbursement
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.
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