Campaign - Fuel Injection Pump Warranty Extension: Overview
Bulletin No.: 00064GDate: April 18, 2007
SPECIAL COVERAGE
Subject:
00064F - Special Policy Adjustment - Electronic Diesel-Fuel Injection Pump Failure - Repair/Replace
Models:
1994-2002 Chevrolet and GMC C/K, G and P Model Trucks; and 1997-1998 B7 School Bus Chassis
Equipped with 6.5L Diesel Engine (RPO L49 - VIN Code P; RPO L56 - VIN Code S; RPO L65 - VIN Code F)
Supercede:
THIS BULLETIN IS BEING REVISED TO ADD INFORMATION TO THE DIESEL EFI DIAGNOSTIC WORKSHEET FOR THE FUEL TEMPERATURE SENSOR, AND ADD INFORMATION TO THE SERVICE PROCEDURE. PLEASE DISCARD SPECIAL POLICY BULLETIN NUMBER 00064F, DATED SEPTEMBER 2004.
Condition
Some customers of 1994-2002 Chevrolet and GMC C/K, G and P model trucks; and 1997-1998 B7 school bus chassis, equipped with a 6.5L diesel engine (RPO L49-VIN Code P; RPO L56-VIN Code S; or RPO L65-VIN Code F), may experience a failure of the electronic diesel fuel injection pump.
Special Policy Adjustment
This special policy covers the condition described above for a period of eleven (11) years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Damage from poor quality or incorrect grade diesel fuel, and gasoline or water contamination, is not covered under the terms of the 6.5L diesel warranty.
This special policy applies ONLY to electronic diesel-fuel injection pump repairs and/or replacement as a result of injection pump failure. The pump repair or replacement will be made at no charge to the owner. This Special Coverage does not cover: glow plugs, turbocharger wear, low compression engines or PCM/PCM wiring conditions.
Fuel quality may cause driveability problems such as hesitation, lack of power, stall, no start, etc. For best results, use Number 2-D diesel fuel year-round (above and below freezing conditions) as oil companies blend Number 2-D fuel to address climate differences. Number 1-D diesel fuel may be used in very cold temperatures (when it stays below -18°C (0°F); however, it will produce power and fuel economy loss. The use of Number 1-d fuel in warm or hot climates may result in stalling, poor starting when the engine is hot and may damage the fuel injection system. For further detail related to Fuel System Specifications, refer to SI.
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Vehicles Involved
Parts Information
Support parts required to complete this repair are to be obtained from General Motors Service Parts Operations (GMSPO).
Customer Notification
General Motors will notify customers of this special policy on their vehicles (see copy of typical customer letter shown this bulletin - actual divisional letter may vary slightly.)
Pump Replacement - Israel Only
Follow current in-country procedure.
Pump Replacement/Repair - International Countries (except Israel)
Follow current in-country procedure.
Pump Replacement/Exchange Program - For U.S. and Canada Only
Do NOT order the pump through GMSPO or a Stanadyne dealer.
Replacement gaskets, the engine shut-off solenoid and the pump mounted driver are listed in the Parts Information table of this Special Policy Bulletin.
The following information describes the exchange procedure that should be followed if the electronic diesel fuel injection pump requires removal under this Special Policy. Replacement procedure differs between the electronic and mechanical pump models.
DO NOT REMOVE THE INJECTION PUMP. PROPER DIAGNOSTICS MUST BE PERFORMED PRIOR TO CALLING 1-877-446-8227. THIS INCLUDES VERIFICATION OF THE CUSTOMER CONCERN, PERFORMING SERVICE MANUAL DIAGNOSTICS IN SI, RECORDING THE VALUES, EFI WORKSHEET AND CHECKING FOR FUEL QUALITY.
Electronic Pump (DS Model) Engine VIN Code F, P, S
If diagnostics indicate that the electronic fuel injection pump cannot be repaired by the dealership, call 1-877-446-8227 to request an electronic fuel injection pump. THE INJECTION PUMP IS NOT TO BE OBTAINED FROM A STANADYNE DEALER OR GMSPO, OR ANY OTHER ENTITY. For 1994 L65 vehicles built between SOP (Start of Production) and approximately January 15, 1994, make sure to identify the vehicle's pump model.
Service Procedure - Israel Only
Follow current in-country procedure.
Service Procedure - International Countries (Except Israel)
Follow current in-country procedure.
Claim Information
Submit a Special Policy Claim with the information shown.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Special Policy Customer Reimbursement Procedure Form is shown.
Refer to the GM Service Policies and Procedures Manual, section 1.6.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada
Customer requests for 2002 model year reimbursement of previously paid repairs to correct the diesel injection fuel pump are to be submitted prior to or by September 30, 2005. Repairs must have occurred within the 11 years of the date the vehicle was originally placed in service, or 193,000 km, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
Proof of ownership at time of repair.
The original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
GENERAL MOTORS PRODUCT PROGRAM CUSTOMER REIMBURSEMENT PROCEDURE
If you have paid to have this special policy condition corrected prior to this notification, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
Your claim will be acted upon within 60 days of receipt.
If your claim is:
Approved, you will receive a check from General Motors.
Denied, you will receive a letter from General Motors with the reason(s) for the denial, or
Incomplete, you will receive a letter from General Motors identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.
Please follow the instructions on the Claim Form provided to file a claim for reimbursement. If you have questions about this reimbursement procedure, please call the toll-free telephone number provided at the bottom of the form. If you need assistance with any other concern, please contact the appropriate Customer Assistance Center between the hours of 8:00 AM and 11:00 PM EST Monday through Friday.
Please mail this claim form and the required documents to:
General Motors Corporation
P.O. Box 33170
Detroit, MI 48232-5170
All recall reimbursement questions should be directed to the following number: 1-800-204-0261.
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