Campaign - Winshield Wiper Motor Failure: Overview
File In Section: 08-Body & Access.Bulletin No.: 02054
Date: February, 2003
SPECIAL POLICY
SUBJECT:
02054 - SPECIAL POLICY ADJUSTMENT - WINDSHIELD WIPER MOTOR FAILURES
MODELS:
1997 CHEVROLET BLAZER, S10
1995-1997 CHEVROLET ASTRO, C/K CREW CAB
1994-1997 C/K PICKUP, TAHOE, SUBURBAN
1997 GMC JIMMY, SONOMA
1995-1997 GMC SAFARI, SIERRA CREW CAB
1994-1997 GMC SIERRA PICKUP, YUKON, SUBURBAN
1997 OLDSMOBILE BRAVADA
(EXCLUDING VEHICLES INVOLVED IN RECALL 98043)
CONDITION
Some customers of 1997 Chevrolet Blazer, S10 Pickup; 1995-1997 Chevrolet Astro, C/K Crew Cab; 1994-1997 C/K Pickup, Tahoe, Suburban; 1997 GMC Jimmy, Sonoma; 1995-1997 GMC Safari, Sierra Crew Cab; 1994-1997 GMC Sierra Pickup, Yukon, Suburban; and 1997 Oldsmobile Bravada vehicles not involved in recall 98043 may experience a windshield wiper failure due to cracked solder joints on the controller circuit board.
SPECIAL POLICY ADJUSTMENT
This special policy covers the condition described above for a period of 7 years or 70,000 miles (112,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership, or for those vehicles currently outside of this coverage, until February 29, 2004. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after February 21, 2003 are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to February 21, 2003 must be submitted to the Service Contract provider.
VEHICLES INVOLVED
Involved are certain 1997 Chevrolet Blazer, 510 Pickup; 1995-1997 Chevrolet Astro, C/K Crew Cab; 1994-1997 C/K Pickup, Tahoe, Suburban; 1997 GMC Jimmy, Sonoma; 1995-1997 GMC Safari, Sierra Crew Cab; 1994-1997 GMC Sierra Pickup, Yukon, Suburban; and 1997 Oldsmobile Bravada vehicles not covered by recall 98043 and built within the VIN breakpoints shown.
PARTS INFORMATION
Parts required to complete this special policy are to be obtained from General Motors Service Parts Operations (GMPSO).
CUSTOMER NOTIFICATION
Customers will be notified of this special policy on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
SERVICE PROCEDURE
1. Turn the ignition key to the OFF position.
2. Remove the Connector Position Assurance (CPA) and disconnect the wiper motor electrical connector.
3. Remove the three screws that secure the cover to the wiper motor and remove the cover.
4. Inspect for sealant on the inside of the cover and then discard the cover and screws.
Important
If sealant was found on the old cover, it will be necessary to remove any old sealant from the motor housing in step 6.
5. Carefully remove the module (circuit board) from the wiper motor by lifting up on the end of the module electrical connector.
6. If necessary, remove any old sealant from the wiper motor housing (see step 4).
Notice
When handling the new module in the next step, be careful not to damage or bend the electrical contacts on the bottom side of the module.
7. Install the module into the wiper motor housing, making sure that the module is fully seated. When fully seated, the edges of the module circuit board will be flush (even) with the motor housing along all sides.
8. Carefully apply a bead of silicone sealant, P/N 12345739 (or GE-162 sealant or equivalent) in the groove of the NEW cover (Figure 2). Remove any excess sealant that is outside of the groove.
Important
Only apply enough sealant to fill the groove in the cover.
9. Install the new cover on the wiper motor housing and install the three new screws. Tighten the screws to 2.6 Nm (23 lb in).
10. Reconnect the wiper motor electrical connector to the wiper motor assembly and install the CPA.
11. Turn the ignition key to the ON position and check the wiper system for proper operation (delay/low/high/etc.).
CLAIM INFORMATION
For vehicles repaired under the terms of this special policy, submit a claim with the information indicated.
CUSTOMER REIMBURSEMENT
Customer requests for reimbursement of previously paid repairs to correct a failed wiper motor are to be submitted prior to or by February 29, 2004 (this time limitation may be longer depending upon the law in your state/province/country). Repairs must have occurred before March 14, 2003.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
Customers from the States of California, Connecticut, Virginia, and Wisconsin must submit requests for reimbursement directly to the applicable Division per instructions in the owner letter.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
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