Campaign - Throttle Position Sensor Replacement: Overview
SPECIAL COVERAGEBulletin No.: 11273
Date: September 20, 2012
Subject: -- 11273 Special Coverage Adjustment Throttle Position Sensor Replacement
Models:
2008-2010 Cadillac Escalade, Escalade ESV, Escalade EXT
2008-2009 Chevrolet TrailBlazer
2008-2010 Chevrolet Avalanche, Express, Silverado, Suburban, Tahoe
2009-2010 Chevrolet Colorado
2008-2009 GMC Envoy
2008-2010 GMC Savana, Sierra, Yukon, Yukon XL
2009-2010 GMC Canyon
2008-2009 HUMMER H2
2008-2010 HUMMER H3
2009-2010 HUMMER H3T
Equipped with V8 Engine (LFA, LY2, L20, LMG, LC9, LH6, LMF, LH8, LH9, L76, LS2, LY5, LY6, L92, L96, LZ1, L94, L9H)
Customers involved in this Special Coverage will be notified in phases. The first phase will include customers with 2008 model year vehicles.
Condition
On some 2008-2009 Chevrolet TrailBlazer; GMC Envoy; HUMMER H2; 2008-2010 Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Express, Silverado, Suburban, Tahoe; GMC Savana, Sierra, Yukon, Yukon XL; HUMMER H3; 2009-2010 Chevrolet Colorado; GMC Canyon; and HUMMER H3T vehicles, equipped with a V8 engine, the throttle position sensor may cause the engine to run rough and cause the malfunction indicator lamp and/or an Engine Reduced Power message to illuminate. If this occurs, it could result in reduced engine power.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to replace the throttle position sensor and reprogram the Engine Control Module. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 21, 2012, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 21, 2012, must be submitted to the Service Contract provider.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Customer Reimbursement - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by December 31, 2013, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your District Service Manager - Aftersales prior to processing the request.
When a customer requests reimbursement, they must provide the following:
- A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
- The name and address of the person who paid for the repair.
- Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important
GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by December 31, 2013. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
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