Audio Unit with CD Player/Changer - Error Codes
00-015March 14, 2000
Applies To:
All with CD Player/Changer
Audio Unit Error Codes
(Replaces 91-007, dated October 6, 1997)
*If the audio unit displays an error code, use the troubleshooting tables in this service bulletin to troubleshoot the problem. Refer to service bulletin 98-019 for CD Player/Changer exchange information.*
CD Changer Troubleshooting (All except Passport)
CD Player Troubleshooting (All except Passport)
Radio Troubleshooting (All except Passport)
CD Player/Changer Troubleshooting (Passport only)
Manually Removing a Jammed Magazine (All except Passport)
One-piece door model:
1. Remove the changer from the vehicle.
2. Remove the rear cover plate from the changer, and look for a jammed disc.
3. If a disc is jammed between the player and the magazine, turn the loading gear until the disc returns to the player mechanism. Do not attempt to reload the disc back into the magazine.
4. After the disc is loaded into the player mechanism, turn the changer so that the front is facing you.
5. Insert a thin stainless steel ruler or a "Slim Jim" under the magazine, about 1-1/2" from the right side of the opening.
6. Push the ruler in until it presses against the eject lever at the back of the unit.
7. Slowly remove the ruler and magazine at the same time.
Two-piece door model:
1. Remove the changer from the vehicle.
2. Remove the top cover plate from the changer, and look for a jammed tray.
3. If a tray is stuck in the player, reinstall the cover and replace the changer. If all the trays are in the magazine, insert a thin stainless steel ruler or a "Slim Jim" under the magazine, about 1/2" from the right side of the opening.
4. Push the ruler in until it presses against the eject lever at the back of the unit.
5. Slowly remove the ruler and magazine at the same time.
Manually Removing a Jammed Magazine (Passport only)
One-piece door model:
1. Open the changer door.
2. Check to see if all the trays are in the magazine.
^ If a tray is stuck in the changer, replace the changer.
^ If all the trays are in the magazine, place the changer in a horizontal position, and insert a thin stainless steel ruler or a "Slim Jim" under the magazine, about 1/2" from the right side of the opening.
3. Push the ruler in until it presses against the eject lever at the back of the unit.
4. Slowly remove the ruler and magazine at the same time.
Two-piece door model:
1. Remove the changer from the vehicle.
2. Remove the top cover plate from the changer, and inspect for a jammed tray.
^ If a tray is stuck in the changer, replace the changer.
^ If all the trays are in the magazine, place the changer in a horizontal position, and insert a thin stainless steel ruler or a "Slim Jim" under the magazine, about 1/2" from the right side of the opening.
3. Push the ruler in until it presses against the eject lever at the back of the unit.
4. Slowly remove the ruler and magazine at the same time.
Handling and Inspecting Compact Discs
^ Handle a CD by its edges; never touch the flat surfaces. Contamination from fingerprints, liquids, felt-tip pens, and labels can cause the CD to not play properly, or possibly jam in the drive.
^ When cleaning a disc, use a clean soft cloth. Wipe across the disc from the center to the outside. Do not wipe the disc in a circular motion.
^ A new CD may be rough on the inner and outer edges. The small plastic pieces causing this roughness can flake off and fall on the recording surface of the disc, causing skipping or other problems. Remove these pieces by rubbing the inner and outer edges with the side of a pencil or pen.
^ Various accessories are available to protect CDs and improve the sound quality of CDs. These accessories increase the thickness or diameter of the discs, and should not be used in CD changers.
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