Recall - Possible Power Window Switch Melting/Fire
12-067January 18, 2013
Applies To:
2002-06 CR-V - ALL VINs Beginning with SHS - Check the iN VIN Status Inquiry
Safety Recall: 2002-06 CR-V Driver's Power Window Switch Does Not Work or Works Intermittently
(Supersedes 12-067, dated November 2, 2012, to revise the information marked by the asterisks or by black bars)
REVISION SUMMARY
*^ Under CORRECTIVE ACTION and WARRANTY CLAIM INFORMATION, information was changed.
^ Under INSPECTION PROCEDURE, most of the procedure was changed.
^ Under REPAIR PROCEDURE A, images were changed.
^ Under REPAIR PROCEDURE B, steps were deleted.*
BACKGROUND
Under severe conditions, water or other liquid may enter the driver's window and reach the power window master switch on the door panel. Liquid in the switch can damage the switch's printed circuit board (PCB), causing the switch to fail. In rare cases, the damaged PCB creates a short circuit that overheats the switch connectors and melts them, leading to a possible fire.
CUSTOMER NOTIFICATION
Owners of affected vehicles will receive a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your used vehicle inventory. These vehicles must be repaired before they are sold.
Should your dealership sell an unrepaired vehicle that subsequently causes injury or damage because of the recalled item, the dealership will be solely responsible to the damaged party, and will be required to defend and indemnify American Honda for any resulting claims. To see if a vehicle in inventory is affected by this recall, do a VIN status inquiry before selling it.
CORRECTIVE ACTION
Inspect the power window master switch. Depending on what you find, do one of these actions:
*^ Apply a strip of butyl tape to seal the openings in the original switch assembly, and add a protective skirt to the switch.*
^ Install an updated switch.
^ Replace the driver's door wire harness, and install an updated switch.
PARTS INFORMATION
NOTE:
^ Damage to the driver's power window master switch is rare; the replacement rate is about 1 percent. Order the power window master switch only after confirming that replacement is needed.
^ Make sure that you replace the switch with the updated part listed below. Do not use parts from existing inventory.
Driver's Power Window Master Switch Seal Kit:
P/N 35752-59A-305
Driver's Power Window Master Switch Kit:
P/N 06357-59A-305
TOOL INFORMATION
KTC Trim Tool Set: T/N SOJATP2O14
WARRANTY CLAIM INFORMATION
Failed Part: P/N 35750-S9A-C05ZA
Defect Code: 5WN00
Symptom Code: S6100
Skill Level: Repair Technician
INSPECTION PROCEDURE
*1. Make sure the window is up, then using the appropriate trim tool, pry out the upper portion of the cover to release the hooks, then remove the cover.
2. Remove the screws.
3. Release the power door lock switch bracket from the door panel by pulling the inner handle rearward and out halfway.
4. Disconnect the power door lock switch connector. Disconnect the inner handle rod, and remove the inner handle.
5. Remove the screws from under the armrest.
6. Carefully pry out the mirror mount cover by hand in the sequence shown.
7. Remove the door panel. Remove the clip.
^ With the appropriate trim tool, pry up to release the clips that hold the door panel.
^ Starting at the rear, pull the door panel upward, then release the lock knob.
8. Disconnect the power window switch connector, the power mirror switch connector, and the hatch glass opener switch connector, and detach the harness clips from the back of the door panel.
9. Push up on the bottom of the power window switch to release the clip and the hooks, then remove the switch.*
10. Inspect the power window switch and the driver's door harness connector for any heat damage or melting.
^ If there is any damage to the power window master switch and/or the harness connector, go to REPAIR PROCEDURE B.
^ If there is no damage to the power window master switch or the driver's door harness connector, go to step 11.
11. Measure the resistance between window switch terminal No. 4 and No. 14.
^ If the resistance is less than 10k ohms, replace the power window master switch, then reinstall the door panel, the mirror mount cover, and the door lock switch. The repair is complete.
^ If the resistance is at least 10k ohms, the power window master switch is OK. Go to REPAIR PROCEDURE A.
REPAIR PROCEDURE A
*NOTE:
You must cover all the holes in the power window master switch with the butyl tape and plastic sheet. If the holes are not completely covered, liquid can still enter the switch.*
1. Clean the power window switch with a shop towel and rubbing alcohol. Apply the alcohol to the towel, but do not apply alcohol directly to the switch.
2. Affix the butyl tape onto the switch, starting at the connector as shown.
3. Wrap the tape counterclockwise around the entire switch, peeling off the backing sheet as you go.
4. Make sure the butyl tape is secure around the corners by pressing it with your fingers.
5. Pinch the butyl tape at the connector so that it sticks properly, with no creases in the butyl tape. Make sure the holes by the connector are covered.
6. Fold the butyl tape over the rear face so that it covers all of the holes.
7. Fold the butyl tape at the top and bottom areas of the switch and stick it to the rear face. Make sure the holes are covered.
8. Make sure all the butyl tape is secure by pressing it with your fingers. Make sure there are no gaps between the butyl tape and the switch.
9. Align the tape on the plastic sheet to the starting point of the base of the connector as shown, then apply the plastic sheet.
10. Wrap the plastic sheet around the connector, peeling off the backing paper.
11. Make sure there are no gaps between the tape and the connector by firmly pressing the tape with your finger.
*12. Reinstall the driver's switch panel into the door panel. Make sure the plastic sheet is not crushed, crumpled, or folded when you reinstall the switch panel in the door.*
13. Reconnect the connectors.
14. Reinstall the door panel, the mirror mount cover, and the door lock switch.
15. Reset the power window control unit:
^ Turn the ignition switch to ON (II).
^ Move the driver's window all the way down by holding the driver's window switch firmly down; when the window reaches the bottom, hold the driver's window switch down for 2 seconds.
^ Move the driver's window all the way up by holding the driver's window switch firmly up; when the window reaches the top, hold the switch firmly up for 2 seconds.
^ If the window does not work in AUTO, turn the ignition switch to LOCK (0) and repeat this entire step.
REPAIR PROCEDURE B
If you need to replace the door wire harness, contact Tech Line first to order the part:
^ E-mail photos of the damaged door wire harness connector to techline@ahm.honda.com before calling. (Include the bulletin number 12-067 and the VIN in the subject title of the e-mail.) For more information about taking pictures to send to Tech Line, refer to the ServiceNews article titled Send Tech Line Your Best Digital Photos.
^ Call Tech Line. Tech Line will determine if you need to replace the door wire harness based on the photos. If a replacement is approved, Tech Line will release one from stock to be sent to your dealership.
1. Replace the driver's door harness.
2. Reconnect the connectors.
3. Replace the power window master switch.
4. Reinstall the driver's switch panel into the door panel.
5. Reinstall the door panel.
6. Reset the power window control unit:
^ Turn the ignition switch to ON (II).
^ Move the driver's window all the way down by holding the driver's window switch firmly down; when the window reaches the bottom, hold the driver's window switch down for 2 seconds.
^ Move the driver's window all the way up by holding the driver's window switch firmly up; when the window reaches the top, hold the switch firmly up for 2 seconds.
^ If the window does not work in AUTO, turn the ignition switch to LOCK (0) and repeat this entire step.
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