Campaign - Warranty Extension for The Windshield
06-084February 5, 2008
Applies To:
2003-04 Element - ALL
Warranty Extension: 2003-04 Element Windshield
(Supersedes 06-084, dated November 22, 2008)
Updated information is shown with asterisks.
BACKGROUND
Under the terms of a class action settlement, American Honda is announcing a warranty extension for 2003-04 Element windshields. The windshields on these vehicles are now covered for cracking (under most conditions) for 6 years or 60,000 miles, whichever occurs first.
*NOTE:
Because of a different class action settlement unrelated to the windshield, the warranty extension coverage for windshields on affected vehicles purchased or leased between April 13, 2002, and November 7, 2006, is now 6 years or 63,000 miles, whichever occurs first. For more information, refer to Service Bulletin 06-085, Warranty Extension: Vehicle Warranty Mileage.*
VEHICLES AFFECTED
CUSTOMER NOTIFICATION
Customers were notified of the warranty extension through a letter sent to them by Gilardi Co., LLC. The text of the letter is shown above. Customer reimbursement forms are only available at the Gilardi website www.gilardi.com/hondaelement. Customers must send their request for reimbursement directly to Gilardi Co. within the timeline set by the court. Under the terms of the settlement, Honda dealerships cannot make reimbursements.
CORRECTIVE ACTION
Replace the windshield and, if needed, remove the high spots on the windshield flange (see VEHICLES AFFECTED).
PARTS INFORMATION
WARRANTY CLAIM INFORMATION
Operation Number: 831120
Flat Rate Time: 1.7 hours
Failed Part: P/N 04731-SCV-A00
H/C 7310774
Defect Code: 5EM00
Symptom Code: Q2500
Template ID: 06-084A
Skill Level: Repair Technician
DIAGNOSIS
The only diagnosis is to ensure that the windshield crack(s) were not the obvious result of a large object (such as a rock or a baseball) hitting the glass.
REPAIR PROCEDURE
1. Remove the windshield:
^ Refer to pages 20-37 and 20-38 of the 2003-2006 Element Service Manual, steps 1 thru 9, or
^ Online, enter keyword WINDSHIELD, select Windshield Replacement from the list, and do steps 1 thru 9.
2. Check to see if the VIN is within the range listed under VEHICLES AFFECTED.
^ If the VIN is within the listed range, go to step 3.
^ If the VIN is not within the listed range, go to step 5.
3. Inspect the mounting flange for any high spots, especially at the base of the A-pillar where the dashboard attaches.
NOTE:
You may need to remove some of the adhesive to inspect the area.
^ If you find any high spots, go to step 4.
^ If you don't find any high spots, go to step 5.
4. Using a hammer, carefully flatten the high spots so they are even with the rest of the area. If needed, apply touch-up paint to the flattened areas.
NOTICE
To prevent damage to the A-pillar and the surrounding area, do not use too much force with the hammer.
5. Install the new windshield:
^ Refer to pages 20-38 thru 20-42 of the service manual, steps 10 thru 25, or
^ Online, enter keyword WINDSHIELD, select Windshield Replacement from the list, and do steps 10 thru 25.
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