Symptom Troubleshooting

Symptom Troubleshooting: The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started

The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started

NOTE: The navigation DVD and the navigation unit are correct for the vehicle, but earlier and possibly later versions of the navigation software may have been installed. When this happens, the software may not be recognized by the navigation unit, and could cause the navigation unit to revert to an Acura model profile.

1. Remove the navigation unit Service and Repair and verify that the part number printed on the navigation unit label is the correct one for the year/model vehicle you are working on.

Is the correct navigation unit installed based on the part number?
YES - Go to step 2.

NO - Replace the navigation unit with the correct unit for the year/model vehicle you are working on.


2. Reinstall the navigation unit.

3. Remove the navigation DVD.

4. Note the software version marked on the navigation DVD label and verify if it is the correct version for the vehicle year/model you are working on by checking any official Honda service website for more service information about the navigation system and navigation software.

Is the software version marked on the navigation DVD label the correct one for the vehicle year/model you are working on?
YES - Replace the navigation unit. Service and Repair

NO - Go to step 5.


5. Obtain the correct version DVD How to Troubleshoot the Navigation System (With Navigation) and install it.

Does the navigation system boot-up with the Honda Globe Screen?
YES - The problem is resolved, troubleshooting is complete.

NO - The system still shows an Acura Globe Screen. Replace the navigation unit. Service and Repair