Symptom Troubleshooting

Symptom Troubleshooting: Audio disc does not load

Audio disc does not load

NOTE:

- Check the vehicle battery condition first.

- Check the connectors for poor connections or loose terminals.

- Disc labels should not be used in the audio-navigation unit or audio unit. They may damage the player mechanism.

- Make sure the disc is compatible with the system.

1. Insert a known-good disc to see if the symptom can be duplicated.

Does the disc load?
YES - Operation is normal. If the disc loads normally, lower case but will not play, go to audio disc does not play. [1][2]Audio Disc Does Not Play

NO - Go to step 2.


2. Insert another disc.

Does the disc load?
YES - The original disc is faulty.

NO -
- With navigation: Replace the audio-navigation unit. Audio-Navigation Unit Removal/Installation (With Navigation)

- Without navigation: Replace the audio unit. Audio Unit Removal/Installation (Without Navigation)