Symptom Troubleshooting

Symptom Troubleshooting: Audio disc skips

Special Tools Required

- Diagnostics CD 07AAZ-SDBA100
- Skip test CD 07AAZ-SDBA200
- Skip test CD 07AAZ-SDBA300

Audio disc skips

1. Confirm the vehicles tires are properly inflated.

2. Check the customers CD for scratches, fingerprints, and marks.
NOTE: The following test should be performed with audio unit bass and treble set to the customers listening preference. When comparing to known-good vehicles, comparison should be performed on same model and trim level.

3. Test drive to identify when the CD skips. The audio diagnostic CD (T/N: 07AAZ-SDBA100) can be used if customers CD is not available. Use tracks 10 to 12.

Does the CD skip?
YES - Go to step 4.

NO - Operation is normal.


4. Compare the customers CD that is skips in a known-good vehicle under the same conditions.

Does the CD skip in the known-good vehicle under the same conditions?
YES - Operation is normal.

NO - Go to step 5.
NOTE: The following test should be performed with vehicle parked and engine running.


5. Insert the diagnostic skip test CD (T/N: 07AAZ-SDBA300) (ABEX TCD 721). Play tracks 2 to 11 and note the track number(s) where the CD starts skipping. Do the same test on a known-good vehicle.

Does the CD skip on the same track number(s) as the known-good vehicle?
YES - Operation is normal.

NO - Go to step 6.


6. Insert the diagnostic skip test CD (T/N: 07AAZ-SDBA200) (ABEX TCD 725B) play tracks 7 to 11 and tracks 13 to 15 and note the track number(s) where the CD starts skipping. Perform the same test on a known-good vehicle.

Does the CD skip on same track number(s) as the known-good vehicle?
YES - Operation is normal.

NO -
- With navigation: Replace audio-navigation unit. Audio-Navigation Unit Removal/Installation (With Navigation)

- Without navigation: Replace audio unit. Audio Unit Removal/Installation (Without Navigation)