Symptom Troubleshooting

Symptom Troubleshooting: The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started

The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started

NOTE: The navigation DVD and the navigation unit are correct for the vehicle, but earlier and possibly later versions of the navigation software may have been installed. When this happens, the software may not be recognized by the navigation unit, and could cause the navigation unit to revert to a Honda model profile. Check any official Honda service website for more information about navigation DVD versions.

1. Remove the navigation unit and verify that the parts number printed on the navigation unit label is the correct one for the year/model vehicle you are working on.

Is the correct navigation unit installed based on the parts number?
YES - Go to step 2.

NO - Replace the navigation unit Service and Repair with the correct unit for the year/model vehicle you are working on.


2. Reinstall the navigation unit.

3. Remove the navigation DVD. Service and Repair

4. Note the software version marked on the DVD label and verify if it is the correct version for the vehicle year/model you are working on by checking any official Honda service website for more service information about the navigation system and navigation software.

Is the software version marked on the DVD label the correct one for the vehicle year/model you are working on?
YES - Replace the navigation unit. Service and Repair

NO - Go to step 5.


5. Obtain the correct version DVD How to Troubleshoot the Navigation System (With Navigation) and install it.

Does the navigation system boot-up with the Honda Globe Screen?
YES - The problem is resolved, troubleshooting is complete.

NO - The system still shows Honda Globe Screen. Replace the navigation unit. Service and Repair