Bluetooth Cell Phone Cannot Be Paired

HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone can not be paired

Bluetooth cell phone cannot be paired

NOTE:
* Check the vehicle battery condition first Battery Test.
* The HFL system can pair a total of six cell phones. If the HFL system is full, you must delete one cell phone before you can pair another.
* Check if the customer's Bluetooth cell phone is compatible with the Honda HFL system and that there are no known issues (see the Owner's Manual).
* Check the connectors for poor connections or loose terminals.

1. Determine possible failure area (Bluetooth system, others):

Determine possible failure area (Bluetooth system, others)
-1. Turn the ignition switch to ON (II).

-2. Press the Pick-up button.

Does a beep sound?
-YES- If you have the customer's Bluetooth cell phone, go to step 3.
-YES- If you do not have the customer's Bluetooth cell phone, go to step 2.
-NO- Go to The HFL messages cannot be heard or are weak troubleshooting The HFL Messages Cannot Be Heard Or Are Weak (With Navigation).
-NO- Go to The HFL messages cannot be heard or are weak troubleshooting The HFL Messages Cannot Be Heard Or Are Weak (Without Navigation).

2. Problem verification:

Problem verification
-1. Pair a known-good Bluetooth cell phone to the customer's vehicle.

Can you pair the Bluetooth cell phone, and does it operate normally?
-YES- The customer's Bluetooth cell phone is defective or not compatible.
-NO- Replace the HandsFreeLink control unit Service and Repair.

3. Problem verification:

Problem verification
-1. Pair the customer's Bluetooth cell phone to a known-good vehicle.

Can you pair the Bluetooth cell phone, and does it operate normally?
-YES- Replace the HandsFreeLink control unit Service and Repair.
-NO- The customer's Bluetooth cell phone is defective or not compatible. Check online at handsfreelink.honda.com, or call the HFL call center at 888-528-7876 to make sure the customer's Bluetooth cell phone is compatible with the HFL system and that there are no known issues.