Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - The HFL system does not recognize all voice prompts

The HFL system does not recognize all voice prompts

NOTE:

- Check the vehicle battery condition first Battery Test.
- Make sure the customer's phone is compatible with the Honda HFL system. See Handsfreelink.Honda.com for more information.

1. Do the HFL Self-Diagnostic Function; with navigation, without navigation, and check for HFL DTCs.

Are there any HFL DTCs indicated?

YES -

Troubleshoot the indicated DTCs.

NO -

Go to step 2.

2. Check if customer's concern is duplicated.

Can the customer's problem be duplicated?

YES -

- With navigation: Go to step 3.
- Without navigation: Go to step 4.

NO -

The system is OK at this time. Ask the customer to demonstrate the concern.

3. Check if the navigation system can recognize voice prompts.

Can the voice prompts be recognized?

YES -

Go to step 4.

NO -

Refer to the navigation system troubleshooting.

4. Pair the customer's phone to a known-good vehicle (same year and trim), and try to duplicate the concern.

Can you duplicate the concern?

YES -

Call the HFL call center at 888-528-7876, and inquire if there are any known issues for the concern. If there are no known issues, explain to the customer this is a system characteristic and cannot be improved at this time.

NO -

- With navigation: Substitute a known-good front HFL-navigation-ANC microphone Front HFL-ANC Microphone Removal/Installation, and recheck. If the symptom/indication goes away, replace the original front HFL-navigation-ANC microphone Front HFL-ANC Microphone Removal/Installation. If the symptom/indication is still present, replace the HandsFreeLink control unit Service and Repair.
- Without navigation: Substitute a known-good front HFL-ANC microphone Front HFL-ANC Microphone Removal/Installation, and recheck. If the symptom/indication goes away, replace the original front HFL-ANC microphone Front HFL-ANC Microphone Removal/Installation. If the symptom/indication is still present, replace the HandsFreeLink control unit Service and Repair.