Diagnosis Procedure
1. Service Advisor opens a Repair Order (RO) documenting the customer's detailed complaint. A road test by a Technician or Service Advisor may be necessary to verify the customer's description.
2. The Service Advisor carefully completes the top section of the ATM Diagnosis Worksheet.
3. The Worksheet (P/N NP150-07006) and shop copy of the RO are dispatched to the Technician. (The remaining copies of the RO can be broken out and distributed according to established dealership procedures).
4. Technician follows Diagnostic Flow Chart on the back of the Worksheet to help complete the diagnosis of the ATM and to make a repair/replace decision.
5. If it is determined that a remanufactured unit must be ordered/installed, the technician must obtain the Service Manager's approval and signature on the Worksheet.
6. If a remanufactured unit is necessary, the technician sends both the Worksheet and RO to the Parts Department.
7. Parts Department orders remanufactured ATM from the facing PDC and retains RO and Worksheet, filed by RO number.
8. Parts Department receives remanufactured ATM, shipped prepaid in a reusable box, and provides ATM to Technician.
Note:
Retain reusable box and use to return removed ATM and torque converter to the remanufacturing center.
A complete package of forms is included with each remanufactured ATM unit as shown.
- Core Return Checklist - Pre-addressed shipping label
to remanufacturing center
- Bill of Lading - Installation tips
9. Parts Department completes all required fields of information on the Core Return Checklist. Failure to do so will result in debit.
10. Technician completely drains all fluids, removes the ATM and torque converter from the vehicle.
Note:
Do not disassemble any part of the ATM.
11. Flush the transaxle oil cooler and hoses using Hyundai Transmission Cooler Flush (part no. 00235-18100). Follow instructions in TSB # 98-40-004.
12. Install the remanufactured ATM according to the appropriate Shop Manual. Fill the ATM fluid to the specified level using Genuine Hyundai ATF+ Type 7176 or SP-II.
13. Secure the removed torque converter to the removed ATM core using the torque converter retaining strap and bolts removed from the remanufactured ATM unit.
14. Install all plugs removed from the remanufactured ATM unit onto the removed ATM unit before packaging to prevent residual fluid from leaking.
15. Place the top copy of the ATM Diagnosis Worksheet and the top copy of the Core Return Checklist into the plastic bag provided with the remanufactured ATM unit and close the envelope securely. Enclose all needed forms and ensure they are completed and fully filled out.
Note:
Failure to properly complete and/or return the designated ATM Core Return Checklist and ATM Diagnosis Worksheet will result in a $50.00 reduction of the core credit and/or charge back of your warranty claim.
16. Place the removed ATM into the shipping container provided with the remanufactured ATM (make sure that the ATM is placed in the proper direction); secure lid with retaining straps.
17. Using the address label provided with the remanufactured ATM unit, ship the removed ATM with the Core Return Checklist.
Note:
Freight charges are paid by HMA for returning the removed ATM to the remanufacturing center, if the enclosed bill of lading is used and ATM is shipped via HMA approved carriers. DO NOT SUBMIT A WARRANTY CLAIM FOR THESE CHARGES.
18. The bottom copy of the Core Return Checklist is retained in the dealership's Parts Department, filed by the repair order number indicated in the top right hand corner of the checklist.
19. The canary copy of the ATM Diagnosis Worksheet must be attached/retained with the shop copy of the RO in the Dealership's VIN service files. Dealership must record the removed and remanufactured ATM serial numbers on the shop copy of the RO.
20. Remanufacturing center receives the removed ATM, Core Return Checklist and ATM Diagnosis Worksheet.
21. Remanufacturing center checks documents and sends forms to HMA.
22. Dealer is reimbursed for core ATM.
Note 1:
Second and subsequent ATM reman replacements on the same VIN will require Regional/Technical Assistance Line approval/authorization prior to performance of the repair and DPSM approval/authorization for claim payment
Note 2:
HMA may deny/chargeback all or portions of ATM claims and/or core credits on remanufactured units if:
- Cooler not properly flushed, causing remanufactured ATM to fail
- Remanufactured ATM damaged due to:
- Improper handling
- Improper installation/removal
- Improper Packaging
- No trouble found/incorrect diagnosis
- Comeback repair/incorrect diagnosis
- Incomplete or missing Core Return Checklist and/or ATM Diagnosis Worksheet
Note 3:
Dealers must contact their facing PDC regarding lost packaging and paperwork.
Note 4:
Dealer Parts Department accepts full responsibility for insuring that transaxles sold over the counter:
- Have an ATM Diagnosis Worksheet that is completely and accurately filled out
- That the ATM cooler is flushed to HMA specifications using Hyundai Transmission Cooler Flush (part no. 00235-18100)
- Genuine Hyundai Transmission fluid (ATF+ Type 7176 or SP-II) is used to refill the ATM