Tires - Defect Inspection Procedures: Overview

Group: CHASSIS

Number: 00-50-002

Date: JUNE, 2000

Model: ALL

Subject
TIRE DIAGNOSTIC PROCEDURES

DESCRIPTION:
The purpose of this bulletin is to provide information about materials and workmanship related types of tire damage and their coverage under warranties. When a customer returns a tire for inspection and adjustment, refer to the information in this bulletin to help identify causes of damage to tires.

There are three categories that can be used to guide tire replacement warranty coverage. They are:

^ Tire workmanship or material detect - Tire Manufacturer's Warranty

^ Road hazard, customer abuse or non-warrantable vehicle mechanical concern - Customer' Responsibility

^ Warrantable vehicle mechanical condition - Hyundai Warranty

Sometimes the cause of tire damage is immediately apparent. In other cases however, only a thorough inspection of the tire will allow determination of the cause and whether the damage is eligible for replacement under the tire manufacturer's warranty. Thorough inspection requires good lighting, a clean dismounted tire and close examination of the inner and outer tire surfaces. Finding a point of penetration can sometimes be very difficult and should be done on a tire spreader.

THINGS YOU SHOULD KNOW ABOUT THE TIRE MANUFACTURER'S WARRANTY:

HANKOOK AND KUMHO TIRES.

^ Hankook and kumho tire manufacturers' warranty coverage include a provision which allows the customer to go to either an authorized Hyundai dealer or to the Hankook or Kumho tire dealer (as applicable) for tire warranty service. This provision allows for tire warranty service at the first point of customer contact.

MICHELIN TIRES

^ Michelin tire manufacturer's warranty coverage requires the customer to go to a Michelin tire dealer for tire warranty service.

NOTE:
This TSB is limited to Hankook, Kumho and Michelin tire warranties.