Engine Controls - Clearing Codes From The Blue Link System
NUMBER 12-BE-005-1MODEL ALL
DATE MAY 2012
GROUP ELECTRICAL
SUBJECT: CLEARING DIAGNOSTIC CODE(S) FROM THE BLUE LINK SYSTEM
This bulletin supersedes TSB 12-BE-005 to add a sentence "Multiple conditions have occurred" within the NOTE section below.
Description: This bulletin provides information related to clearing all Diagnostic codes for vehicles equipped with the Blue Link system.
NOTE
Failure to complete this procedure will result in the customer continuing to receive the Blue Link message stating that there is "A possible condition" or "Multiple conditions have occurred" with their vehicle and their Customer Web Portal home page continuing to show the Diagnostic Code(s) as current.
Applicable Vehicles: ALL VEHICLES EQUIPPED WITH THE BLUE LINK SYSTEM
^ After repairing a vehicle and clearing all the Diagnostic Code(s) using the GDS, a Blue Link call must be made to completely clear the code(s).
^ Before starting the Blue Link code clearing procedure, confirm all of the Diagnostic Codes in HISTORY and ACTIVE status are cleared from the vehicle using GDS.
^ Before starting Blue Link code clearing procedure, confirm if the vehicle is already enrolled in Blue Link.
^ Once account status has been determined, refer to the appropriate section below for the correct procedure to clear Blue Link Diagnostic Code(s).
HOW TO DETERMINE IF VEHICLE HAS BEEN ENROLLED IN BLUE LINK
VEHICLE NOT YET ENROLLED IN BLUE LINK
VEHICLE ALREADY ENROLLED IN BLUE LINK