Keyless Entry - Door Handle Lock/Unlock Button Inop.

Classification:
EL13-012

Reference:
ITB13-012

Date:
April 3, 2013

INFINITI; LOCK/UNLOCK REQUEST BUTTON ON OUTSIDE DOOR HANDLE DOES NOT RESPOND

APPLIED VEHICLES:

Infiniti vehicles
With user configurable "Intelligent Key Lock/Unlock on outside door handle"

SERVICE INFORMATION

The "Lock / Unlock request buttons" that are located on the outside door handles of vehicles with Intelligent Key can be disabled (or enabled) through either the "Comfort & Conv." settings of the Audio/Visual/Navigation system or through the "Combination Meter settings" depending on the vehicle model year and trim level.

IMPORTANT:

^ See the owner's manual for model and year specific user configurable options.

^ Not all vehicles that have Intelligent Key or lock/unlock request buttons located on the outside door handles have a user configurable option to allow this feature to be enabled or disabled.

If the lock/unlock request buttons do not operate but the intention is for this feature to be active:

^ Confirm that "Intelligent Key Lock / Unlock" (Audio/Visual/Navigation system) or "I-Key Door Lock" (Combination Meter) has been enabled and is "ON" in the Comfort & Conv. Settings or Combination Meter vehicle settings as applicable.

^ See figures 1, 2, 3 and 4 for examples.

NOTE:
In some instances this feature may be unintentionally disabled. Please verify the status of this feature before any further diagnostic is performed.

User configurable lock/unlock request buttons through Audio/Visual/Navigation system





Figures 1 and 2 are examples of a vehicle with user configurable settings found in the Audio/Visual/Navigation system and are for reference only.

To access Intelligent Key Lock / Unlock through applicable Audio/Visual/Navigation systems:

(See the owners manual for model and year specific user configurable options)

^ Select: Settings / Comfort & Conv., and then confirm that Intelligent Key Lock / Unlock is "ON".

^ If it is not ON and it is the intent to enable this feature change this setting from "OFF" to "ON" and then BACK out of Settings.

^ Confirm that the Lock/Unlock request buttons are now functioning.

^ If this feature is already enabled or after being enabled the Lock/Unlock request buttons will not respond further diagnostic may be necessary.

> Refer to the appropriate diagnostic section of the Electronic Service Manual for further diagnostics.

User configurable lock/unlock request buttons through Combination Meter





Figures 3 and 4 are examples of a vehicle with user configurable settings found in the Combination Meter system and are for reference only

To access Intelligent Key Lock / Unlock through applicable Combination Meter systems:

(See the owners manual for model and year specific user configurable options)

^ Select "Settings" with "Page up" button for Vehicle Information Display on steering wheel and then select ENTER (Figure 5)

^ Once in Settings Scroll to "Vehicle Settings" with up/down toggle on steering wheel and then select ENTER again

^ Scroll through Vehicle Settings until "I-Key Door Lock" is highlighted and confirm that it is "ON".

^ If it is not ON and it is the intent to enable this feature change this setting from "OFF" to "ON" and then BACK out of Settings.

^ Confirm that the Lock/Unlock request buttons are now are now functioning.

^ If this feature is already enabled or after being enabled the lock/unlock request buttons will not respond further diagnostic may be necessary.

> Refer to the appropriate diagnostic section of the Electronic Service Manual for further diagnostics.





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