Campaign P9201 - Steering Column Comfort Adjustment: Overview
Reference: ITB09-014aDate: July 3, 2012
VOLUNTARY SERVICE CAMPAIGN
2008 INFINITI EX AND 2009 INFINITI FX
STEERING COLUMN COMFORT ADJUSTMENT
This bulletin has been amended to change the statement under NOTE below.
CAMPAIGN ID #: P9201
APPLIED VEHICLES: 2009 FX (S51)
2008 EX (J50)
Check Service Comm to confirm campaign eligibility
INTRODUCTION
On some 2008 Model Year EX vehicles and 2009 Model Year FX vehicles, the steering column comfort adjustment features (tilt and telescopic) may stop working. This issue does not affect ones ability to steer the vehicle. Rather, it only affects the ability to adjust the steering wheel comfort settings.
To ensure a high level of customer satisfaction among potentially affected Infiniti owners, Infiniti is conducting a Voluntary Service Campaign to replace the tilt and telescope motors. This service will be performed at no charge for parts or labor.
Eligible Vehicles (check Service Comm to confirm campaign eligibility)
Dealer Inventory: Vehicles falling within the range of this campaign in all states.
Customer owned (registered vehicles): Because this issue only affects vehicles normally operated in warm climates, this service campaign is limited to the states shown above.
NOTE:
Vehicles registered in States other than the ones listed above are not subject to this campaign. However, Infiniti has extended the New Vehicle Limited Warranty on the Steering Column Electrical Tilt Motor and Telescopic Motor (only) from 48 months/60,000 miles to 72 months/70,000 miles (whichever occur Owners will be notified of the warranty extension by mail and receive a sticker to place in their warranty booklet explaining the extended warranty coverage.
Refer to Warranty Bulletin IWB/09-011 for Claims Information and Service Procedure for those states not
cover by this campaign.
IDENTIFICATION NUMBER
Infiniti has assigned identification number P9201 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealers inventory.
Required Special Tool (J-49961)
PARTS INFORMATION
CLAIMS INFORMATION