Cell Phone - Bluetooth(R) Sound Quality: Overview

Classification: EL11-017C

Reference: ITB11-040C

Date: November 9, 2011

BLUETOOTH(R) PHONE SOUND QUALITY

This bulletin has been amended. The Claims Information section has been updated. Please discard all previous copies of this bulletin.

APPLIED VEHICLES:
2010-2011 G37 Sedan (V36), G37 Coupe (CV36), G37 Convertible (HV36), QX56 (Z62), FX35/50 (S51) With Navigation only

APPLIED VINS/DATES:
2010 All listed under APPLIED VEHICLES
2011 See tables below for APPLIED VIN/DATE information.

IF YOU CONFIRM
The vehicle has NAVI.

And the customer describes the following:

When using the Bluetooth(R) hands free phone system, the person on the other end of the call tells me that I am hard to understand such as:

^ Voice quality is not clear or is garbled

^ Sounds like you are under water

^ Sounds like you are in a tunnel

^ Voice cannot be understood

^ Voice is choppy and cuts out

ACTIONS
If the vehicle is a 2010 model year reprogram the Multi-AV (with NAVI) system.

If the vehicle is a 2011 model year refer to table below for applied VIN and date range.

^ If the vehicle was built before the VIN shown in the table below reprogram the Multi-AV (with NAVI) system.

^ If built on or after the VIN below this bulletin does not apply.

You must follow all of the steps in the Service Procedure to properly reprogram the Multi-AV system.

IMPORTANT:
The purpose of ACTIONS (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire Service Procedure as it contains information that is essential to successfully completing this repair.





CLAIMS INFORMATION





APPLIED VIN/DATE TABLE