Cellular Phone - Poor Hands Free Sound Quality: Overview

Classification: EL12-062B

Reference: ITB12-063B

Date: October 25, 2012

WITH NAVIGATION SYSTEM HANDS-FREE PHONE POOR SOUND QUALITY

This bulletin has been amended. Several changes have been made to accommodate the addition of G37 and JX35 vehicles. Please discard previous versions of this bulletin.





APPLIED VEHICLES

IF YOU CONFIRM
The customer reports (or has previously reported) that people on the other end of a phone call cannot hear them.

Customer report may include:

^ Voice is choppy or cuts-out.

^ Voice sounds distant.

^ Voice sounds as if speaking through a tunnel.

^ Voice sounds like it is under water.

ACTION

1. Reprogram (reconfigure) the Multi AV.

2. Replace the microphone and map lamp finisher.

IMPORTANT:
The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire Service Procedure as it contains information that is essential to successfully completing this repair.





PARTS INFORMATION





CLAIMS INFORMATION