Campaign - Fuel Tank Inlet Check Valve Fracture: Overview
TSB SB07-02-2002Issue Date: SEPTEMBER 2007
Special Policy Adjustment - Fuel Tank Inlet Check Valve Fracture
This Bulletin Supersedes SB07-02-S001
Affected Vehicles
2003-2004 Isuzu Ascender (US)
Involved are certain 2003-2004 Isuzu Ascender (US) vehicles built within the VIN breakpoints shown.
Service Information
This bulletin is being revised to update the Service Procedure and Warranty Claim Information.
Condition:
Some customers of 2003-2004 Isuzu Ascender vehicles may comment on a MIL light illumination, which may be accompanied by a fuel odor, and/or a few drops of fuel on the ground when refueling the vehicle. This may be caused by a fracture of a weld on the fuel tank inlet check valve (ICV). The ICV is located above the full fuel level. A fracture in this area may allow fuel vapors to pass through and allow droplets of fuel to accumulate on the side of the fuel tank as it passes over the fracture during refueling.
SPECIAL POLICY ADJUSTMENT
This special coverage covers the condition described for a period of 10 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after June 20, 2007, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to June 20, 2007, must be submitted to the Service Contract provider.
Owner Notification
Isuzu Motors America, Inc. will notify customers of this special policy on their vehicles (see copy of typical customer letter shown in this bulletin).
Service Procedure
Refer to the appropriate service procedure in the Service Manual to replace the fuel tank.
1. Inspect the fuel tank for a leak at the fuel tank inlet check valve (ICV). Refer to Fuel Tank Leak Test in the Diagnostic Information and Procedures section of the Service Manual, if required.
^ If a fuel leak is present at the fuel tank ICV, replace the fuel tank. Proceed to step 2.
^ If no fuel leak is present at the fuel tank ICV, no further action is required.
2. Replace the fuel tank. Refer to the appropriate service procedure in the Service Manual.
Parts Information
Parts Required to complete this special policy can be found in your Electronic Parts Catalog.
Customer Reimbursement
All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Isuzu Owner Relations Department, not by dealers.
Isuzu Motors America, Inc. Special Policy Customer Reimbursement Claim Form is shown in this bulletin.
Warranty Claim Information
Use the labor operation table shown.
Isuzu Motors America, Inc.
Special Policy Customer Reimbursement Claim Form
Please mail this claim form and the required documents to:
Isuzu Motors America, Inc.
13340 183RD Street
Cerritos CA, 90703
Customer Reimbursement Procedure
If you have paid to have this condition corrected prior to this notification, you may be eligible to receive reimbursement.
Request for reimbursement may include parts, labor, fees, and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized dealer.
Your claim will be acted upon within 60 days of receipt.
If your claim is:
Approved, you will receive a check
Denied, you will receive a letter with the reason(s) for the denial, or
Incomplete, you will revive a letter identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.
Disclaimer