Audio System - Multiple Malfunctions
TSB SB08-13-S001Issue Date: FEBRUARY 2008
Radio With Six Disc CD Changer Does Not Recognize Loaded CD/Displays An Initializing Message, CD Will Not Play, CD Cannot Be Ejected Or Disc Icon Does Not Illuminate
Affected Vehicles
2005-2007 Isuzu Ascender with Six Disc CD Changer Equipped Audio System (RPO UC6)
2007 Isuzu i-290/i-370 (TI) with Six Disc CD Changer Equipped Audio System (RPO UC6)
2006 Isuzu i-280/i-350 (TI) with Six Disc CD Changer Equipped Audio System (RPO UC6)
Service Information
Condition:
Some customers may comment on any of the following conditions:
^ The CD loaded in the radio will not play.
^ The CD loaded in the radio will not eject.
^ The disc icon on the radio will not illuminate.
^ The radio displays an "INITIALIZING" message for approximately 30 seconds after vehicle start up.
Correction:
Reprogram the radio with new operating software. Do Not replace or exchange radio.
Service Procedure
IMPORTANT:
Do not attempt to play CDs with paper labels on them in this CD player. The labels may warp or wrinkle and jam the CD player mechanism. Refer to the Compact Disc Care and Cleaning procedure in the Service Manual for more information.
Technicians are to reprogram the radio with new operating software using the following procedure:
1. If the radio has a CD(s) loaded, it will be necessary to reset the radio and remove them before the radio is reprogrammed. Remove and reinstall the radio fuse to reset the radio and then eject the CD(s). If cycling the power to the radio does not allow the CD(s) to be removed, the radio may have another failure that will not be corrected by the reprogramming procedure that follows.
Refer to the Diagnostic Starting Point -- Entertainment procedure in the Service Manual to begin your diagnosis of this failure to eject CDs concern before reprogramming the radio.
2. Reprogram the radio using the Service Programming System (SPS) with the latest software available on IDS Version 16 or newer. Refer to the SPS procedures and the Radio Programming and Set procedure in the Service Manual for more information. As always make sure your Tech 2 is updated with the latest software version.
3. Verify proper operation of the radio and make sure that all CDs can be ejected.
Warranty Claim Information
Always refer to the Isuzu Service Policy Procedure Manual for specific details on warranty coverage and policies. Reference published Labor Time Guide for claim processing, if applicable.
Use the labor operation table shown above.
Disclaimer