Recall - Windshield Replacement: Overview
TSB SB05-11-S007Windshield Urethane Adhesion FMVSS Noncompliance Recall 05V-035
ISSUE DATE: March 2005
Campaign Identification Number
Number 05V-035 has been assigned to this campaign by the National Highway Traffic Safety Administration (NHTSA). This number will appear on all communications and documentation of any nature dealing with the campaign.
Affected Vehicles:
2005 Isuzu Ascender (UT)
Involved are certain 2005 model year Isuzu Ascender (UT) vehicles. Refer to the VIN listing shown and validate vehicle, VIN through Isuzu Communication System (ICS) Vehicle Inquiry or IsuzuONE.com Vehicle Inquiry.
Service Information
Condition:
The manufacturer General Motors has decided that certain 2005 model year Isuzu Ascender fail to conform to Federal Motor Vehicle Safety Standard 212, Windshield Mounting. The windshield urethane bead on some of these vehicles may not have adhered to the body in certain areas during the cure process. In the event of a crash, the windshield may not be retained, increasing the risk of personal injuries to the vehicle occupants.
Correction:
Dealers are to replace the windshield.
Dealer Responsibility
Isuzu dealers are required to service all eligible vehicles at no charge to the owner, regardless of mileage, age of vehicle or ownership.
Whenever a vehicle subject to this campaign is in a dealer, vehicle inventory, or arrives at the dealership for service, the dealer must take the necessary steps to ensure that this campaign correction has been made before selling or releasing the vehicle.
Each Isuzu dealer will be supplied a copy of the AIMI Campaign Report (AWS-123-1A) listing affected vehicles assigned to that dealership. The report contains VIN and detailed owner information obtained from state motor vehicle registration records. The use of such motor vehicle registration data for any other purpose is a violation of the law in several states. Accordingly, dealers are urged to limit the use of this listing to the follow-up necessary to complete this campaign. If none of the affected vehicles are assigned to a dealership, no campaign report will be sent.
Owner Notification
Motors America, Inc. will send a notification letter to owners of affected vehicles already retailed (Refer to copy shown). Dealers should follow up with vehicle owners by sending a Campaign Reminder Notice (AIMI SVCF-1052) to all vehicle owners listed in the AIMI Campaign Report (AWS-123-1A). Dealers may obtain these postcards from their Regional Office.
Courtesy Transportation
If needed, dealers are to provide customers affected by Campaign 05V-035 with a shuttle service or ensure that some other form of courtesy transportation is available and will be provided to the customer at no charge.
Applying the Campaign Label
Affix the campaign label P/N 2-90028-700-0 adjacent to the manufacturer, identification label located inside the drivers door. Using a ballpoint pen, fill in the label with campaign number 05V-035, Isuzu dealer code and repair date.
Parts Information
Parts required to complete this recall are to be obtained from American Isuzu Parts Distribution Network (AIPDN). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a "D" = Daily Order. In an emergency situation, parts should be ordered on a "V" = Vehicle Off Road Order.
Important:
You must use GM glass supplied by AIPDN for this repair. Dealers who sublet this repair, please inform your supplier of this information.
Warranty Claim Information
Disclaimer