Campaign - Radio Reprogramming for Battery Drain: Overview
Product Enhancement PE08-13-S001Issue Date: July 2008
Battery Drain - Reprogram Radio Product Enhancement Program
Affected Vehicles
Certain 2008 Isuzu i-290 / i-370 (TI) vehicles
Equipped with AM/FM Stereo with CD/MP3 Player (RPO US8)
Involved vehicles were built within the VIN breakpoints shown above.
THIS PRODUCT ENHANCEMENT INVOLVES VEHICLES IN CUSTOMER USE AND DEALER INVENTORY. THIS PROGRAM WILL EXPIRE JULY 31, 2009.
Service Information
Condition
On certain 2008 model year i-290 / i-370 vehicles equipped with an AM/FM Stereo with CD/MP3 Player (RPO US8), the radio may drain the vehicle's battery. When a customer ejects a CD that is in the CD player and then pushes the CD back in within 25 seconds, the CD player does not recognize that the CD has been manually reinserted. When this happens, the radio/CD unit will continue to draw battery power after the ignition is turned off. This condition can be created at anytime (vehicle on or off), and will remain until the CD is ejected or battery power is lost.
Correction
Dealerships are to reprogram the radio.
Service Procedure
The calibration numbers required for this service procedure are programmed into control modules via the Tech 2(R) scan tool and Isuzu Diagnostic System (IDS) with the calibration update. Use Isuzu Diagnostic System (IDS) disc version 17 or later to obtain the calibration.
Service Programming System (SPS)
For step-by-step programming instructions, please refer to Service Information and the Isuzu Diagnostic System (IDS) terminal.
1. Verify that there is a battery charge of 12 to 16 volts. The battery must be able to maintain a charge during programming. Only use a fully charged 12V jumper, or booster pack disconnected from the AC voltage supply to maintain proper battery voltage during programming.
2. Reprogram the Radio (RAD). Refer to Service Manual / Service Information and Service Programming System (SPS) documentation for programming instructions, if required.
2.1. Connect the Tech 2(R) to the vehicle.
Important:
Select Tech 2(R) Legacy Pass-Thru and Reprogram ECU from the Select Diagnostic Tool and Programming Process screen.
2.2. Select Radio (RAD) from the Supported Controllers screen.
2.3. Follow the on-screen instructions.
3. Using the Tech 2(R), clear all DTCs if required.
Courtesy Transportation
If needed, dealerships are to provide customers affected by Product Enhancement Bulletin PE08-13-S001 with a shuttle service or ensure that some other form of courtesy transportation is available and will be provided to the customer at no charge.
Owner Notification
Isuzu Motors America, Inc. will send a letter to owners of affected vehicles notifying them of the terms of this Customer Satisfaction Program (see copy). The letters will be mailed out on or about July 31, 2008.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through July 31, 2009.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through July 31, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Warranty Claim Information
Disclaimer