Campaign - Hood Latch Replacement
No: K084Issue: 1
Date: 03 DEC 2010
THIS SERVICE ACTION IS VALID FOR A LIMITED TIME ONLY AND WILL EXPIRE ON 30 NOVEMBER 2012.
SECTION: 501
Service Action: Hood Safety-Catch Spring
AFFECTED VEHICLE RANGE:
XJ (X351) VIN: V00001-V10027
Model Year: 2010 - 2011
CONDITION SUMMARY:
Situation:
A small number of warranty reports have been received where difficulty in opening the hood was identified as the concern. Investigations revealed that the hood spring retention cap was broken and the spring that lifts the hood was subsequently loose. Hood latch functionality is not impacted by this condition; however, should a hood be closed in the failed state, access to the secondary hood latch release lever will be restricted.
Action:
Dealers are required to HOLD all affected vehicles in the VIN range above that are in their control and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework action detailed in this Service Action.
For vehicles in dealer inventory, this Service Action should be performed in conjunction with the vehicle Pre-Delivery Inspection (PDI) and on all vehicles prior to customer handover. Vehicles within the affected VIN range and already in the hands of owners should be updated at the earliest convenience.
PARTS
TOOLS:
Refer to Workshop Manual for any required special tools
WARRANTY:
NOTE:
Always check DDW to verify that the vehicle is affected by this Service Action prior to undertaking any repairs as some vehicles may have been reworked at the factory prior to dispatch. Repair procedures are under constant review and therefore times and prices are subject to change; those quoted here must be taken as guidance only. Always refer to DDW to obtain the latest repair time.
Warranty claims should be submitted quoting the Program Code K084 and the relevant Option Code. As Option Codes are used, there is no requirement to enter parts or labor; these are shown for information only. The Option Code which contains drive in / drive out may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
This Service Action is valid for a limited time only and will expire on 30 November 2012. All Warranty claims prior to this date must be submitted for payment within 30 days of completion of the repair.
REPAIR PROCEDURE
SECURE SAFETY-CATCH SPRING / REPLACE HOOD LATCH
WARNING:
The hood latch spring may suddenly release from the hood latch. Ensure that care is taken when carrying out the following procedure. Failure to follow this instruction may result in personal injury.
WARNING:
Ensure suitable eye protection equipment is used during this procedure.
CAUTION:
Ensure the hood is opened slowly after releasing the hood latch.
CAUTION:
Stand to side of the hood, wherever possible at arms length away from spring mechanism, when opening the hood after releasing the secondary latch handle.
1. Carefully, open the hood gradually only enough to insert a suitable piece of wood. (Figure 1)
CAUTION:
Stand to side of the hood, wherever possible at arms length away from spring mechanism, when inserting the piece of wood.
2. Insert a suitable piece of wood under the hood latch. (Figure 1)
CAUTION:
Stand to side of the hood, wherever possible at arms length away from spring mechanism, when installing the cable tie.
3. Install a cable tie through the spring and around the hood latch. (Figure 2)
4. Fully open the hood.
5. Remove the piece of wood.
CAUTION:
Stand to side of the hood, wherever possible at arms length away from spring mechanism, when removing the secondary latch from the hood.
CAUTION:
The cable tie MUST remain on the displaced hood latch.
6. Remove the hood latch: (Figure 3)
^ Use a suitable marker to mark the fitted position of the hood latch.
^ Remove the three Torx bolts.
7. Install the new hood latch.
^ Loosely install the three Torx bolts.
^ Align the hood latch to the marked position.
^ Tighten the three Torx bolts to 9Nm (6.6lbf ft).
8. Close the hood.