Recall - Font Upper Control Arm Replacement: Overview
April 2010Dealer Service Instructions for:
Safety Recall J17
Front Suspension Upper Ball Joints
Models
2002 - 2003 (KJ) Jeep(R) Liberty
NOTE:
This recall applies only to the above vehicles built from May 1, 2002 through September 30, 2002 (MDH 050100 through 093023).
IMPORTANT:
Only the above vehicles sold or currently registered in "salt belt" states (where large amounts of road salt are used for snow and ice removal) are involved. See "Owner Notification and Service Scheduling" section for a list of salt belt states.
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The front suspension upper control arm ball joints on about 42,000 of the above vehicles may experience a loss of lubricant that can lead to corrosion, accelerated wear, and possibly separation while driving. A separated upper ball joint while driving could cause a crash without warning.
Repair
The front suspension right and left side upper control arms must be replaced.
Parts Information
Special Tools
The following special tool is required to perform this repair:
> C-4150A Separator, Ball Joint
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Only vehicles originally sold or currently registered in the following states are involved in this notification.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer' VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler Group LLC