Recall - Windshield Wiper Defect: Overview
No. 271TApril, 1989
To: All Jeep/Eagle Dealers
Subject:
Safety Recall # 271T -- Windshield Frame and Wipers
Models:
All 1987 and 1988 Jeep Wranglers
The windshield frame on some of the involved vehicles may experience sheet metal cracking at the driver's side windshield wiper arm pivot mounting due to loading of metal by operation of the wiper linkage. This can result in dislocation and being of the wiper system linkage.
To prevent the condition, involved vehicles must be fitted with a windshield frame reinforcement at the wiper pivot locations and redesigned linkage components to reduce stress levels at the pivot mountings.
Important:
Some of the involved vehicles may still be in dealer stock. It is mandatory that the service on these vehicles be completed before retail delivery.
Details of this service action are explained in the following sections. As an additional service aid, a videotape has been made to demonstrate the service procedure. This feature is included in the March, 1989 VideoTec program.
Vehicle List
Each dealer to whom involved vehicles were invoiced (or the current dealer at the same location) will receive a listing of them with this letter, arranged in Vehicle Identification Number (VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
Each Jeep/Eagle dealer without a Vehicle List will receive an information copy of this letter by Compak Mail for use in performing the service on involved vehicles upon request.
Parts
Parts packages, PN C3940330, are being shipped free of charge to all involved dealers for service of affected vehicles. Each dealer to whom involved vehicles were invoiced (or the current dealer at the same location) will receive enough parts packages to service 50% of those vehicles.
Each recall parts package contains the following components:
Quantity Description
(1) Windshield frame reinforcement
(1) Wiper linkage pivot body and arm assembly
(1) Wiper linkage drive arm
(2) Wiper linkage pivot nuts
(1) Package epoxy
Additional parts packages maybe ordered without charge from Parts Depots if required. Order only as needed for scheduled repairs.
Owner Notification and Service 5cheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for the service with their dealers at the earliest possible date. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Recall Notification Form # 83-295-0019. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted by DIAL dealers on the DIAL System. Non DIAL dealers may submit WROs. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Enter only one VIN per claim on a WRO. Fill in the labor operation number and time allowance and write on the WRO "Safety Recall # 271T -- Windshield Frame and Wipers." Do not enter other service claims on the same WRO.
Use one of the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
Install windshield frame reinforcement 23271282 1.2 Hours
and replace wiper linkage.
Replace and refinish windshield frame 23271283 6.1 Hours
and replace wiper linkage.
Note:
Material allowance $18.57 with labor operation 23271283 only. Include in your claim.
Parts Return
Removed windshield wiper pivot and drive links must be returned to the Warranty Material Return Center.
Note:
See Warranty Policy and Procedure Manual1 Chapter 6, Subsection H, for complete recall claim processing and material return instructions.
Vehicle Not Available
If a vehicle is not available for this service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Recall Notification Form or describe the reason on a postcard and mail to:
Chrysler Motors 416-15-19
Recall Coordination
P.O. Box 1919
Detroit, Michigan 48231-9986
Following the above procedures will expedite the processing of your claim.
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.