Campaign - Radio Software Update: Overview
April 2011Dealer Service Instructions for:
Customer Satisfaction Notification K40
Monroney Label Information
Models
2011 (WK) Jeep(R) Grand Cherokee
NOTE:
This notification applies only to the above vehicles equipped with a Media Center 430N CD/DVD/MP3/HDD/NAV radio (sales code RHB) built from August 16, 2010 through January 22, 2011 (MDH 081618 through 012209).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Monroney Label information on about 930 of the above vehicles lists a 1-year subscription to Sirius Travel Link service. The radio in the vehicle does not have the correct software to operate the Sirius Travel Link features. A Compact Disc (CD) will reprogram the radio's software and allow it to access the Travel Link features.
Repair
The radio must be reprogrammed using a CD disc with new Travel Link software.
All owners known to Chrysler will have a software update CD mailed to them to update their radio's software.
NOTE:
All vehicles involved in this notification will receive an additional one year subscription (beyond the original subscription termination date) to Sirius Satellite Radio and Sirius Travel Link Service free of charge.
Parts Information
Special Tools
No special tools are required to perform this service procedure.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to update their radio's software with the Compact Disc (CD) mailed to them with their notification letter.
Any owner that prefers not to update their radio's software is asked to schedule an appointment for the service with their dealer. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Service / Field Operations
Chrysler Group LLC