Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.

PLEASE NOTE:
Correct all vehicles in stock before delivery. Federal law requires dealers to complete any outstanding safety recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement could result in a civil penalty of up to $1,100 per vehicle.

DEALER-OWNER CONTACT

Immediately contact any affected owner whose name is not on the list. Give the owner a copy of the Owner Letter and schedule a service date.

NOTE:
Navigator and Expedition owners qualify for the "Special Customer Handling Procedure. Before calling vehicle owners, review Attachment IV to familiarize yourself with this special handling procedure.

PROMPTLY CORRECT

Promptly correct other eligible vehicles that are brought to your dealership.

REGIONAL CONTACT
Advise regional office if an owner:

^ cannot be contacted.

^ does not make a service date.

CLAIMS PREPARATION AND SUBMISSION

Enter claims using DWE. See ACESII Manual for claims preparation and submission procedures.

To claim for the "Special Customer Handling", follow the instructions on Attachment IV.