Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this program.

PLEASE NOTE
Correct all vehicles in stock before delivery.

PROMPTLY CORRECT
Promptly correct all affected vehicles on the enclosed list (if provided) or the VIN list in the Ford Dealership Consolidated Communicator (FDCC) and other eligible vehicles, which are brought to your dealership.

DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list. Give the owner a copy of the Owner Letter and arrange for a service date.

NOTE:
Navigator owners should receive the "Lincoln Commitment Special Handling Procedure". Before calling Navigator owners, review Attachment IV to familiarize yourself with the special handling procedure.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

- Refer to ACESII Manual for claims preparation and submission information.

^ To claim for the "Lincoln Commitment Special Handling", follow the instructions on page two of Attachment IV.

OWNER REFUNDS





Ford Motor Company will only refund owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer). Refer to ACESII manual for refund information.

RENTAL CARS

Ford will pay for a loaner or rental vehicle for one (1) day except for fuel, which will be at the owner's expense.The one (1) day rental should be provided only while the vehicle is at the dealership for the multifunction switch replacement. If additional rental days are needed, the days will be taken from the dealers Transportation Assistance Program (TAP) allowance. Follow Extended Service Plan (ESP) guidelines for rental dollar amounts. Enter the word "LOANER" plus the number one (1) for the number of days the vehicle was used in the Miscellaneous Expense area of the claim

NOTE:
Navigator owners should receive the "Lincoln Commitment Special Handling Procedure". Before calling Navigator owners, review Attachment IV to familiarize yourself with the special handling procedure.

PARTS RETENTION
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures".