Inspection and Verification

Information and Entertainment System

Inspection and Verification

1. Verify the customer concern.

2. Visually inspect for obvious signs of mechanical or electrical damage.

Visual Inspection Chart





3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.

4. NOTE: Make sure to use the latest scan tool software release.

If the cause is not visually evident, connect the scan tool to the Data Link Connector (DLC).

5. NOTE: The Vehicle Communication Module (VCM) LED prove-out confirms power and ground from the DLC are provided to the VCM.

If the scan tool does not communicate with the VCM:

- Check the VCM connection to the vehicle.

- Check the scan tool connection to the VCM.

- Refer to Information Bus, No Power To The Scan Tool, to diagnose no power to the scan tool.

6. If the scan tool does not communicate with the vehicle:
- Verify the ignition is ON.
- The air bag warning indicator prove-out confirms ignition ON (other indicators may NOT prove ignition is ON). If ignition does not tun ON, refer to No Power in Run - vehicles with a push start system in Steering Column.

- Verify the scan tool operation with a known good vehicle.

- Refer to Information Bus to diagnose no response from the PCM.

7. Carry out the network test.
- If the scan tool responds with no communication for one or more modules, refer to Information Bus.

- If the network test passes, retrieve and record the continuous memory DTCs.

8. NOTE: Do not press any buttons on the FCIM or FDIM while the Audio Control Module (ACM) is carrying out the self-test.

Clear the continuous DTCs and carry out the self-test diagnostics for the ACM.

9. If the DTCs retrieved are related to the concern, go to DTC Charts. For all other DTCs, refer to the Diagnostic Trouble Code (DTC) Chart in Body Control Systems. Diagnostic Trouble Code Tests and Associated Procedures Diagnostic Trouble Code (DTC) Chart

10. If no DTCs related to the concern are retrieved, refer to the Symptom Charts. Symptom Related Diagnostic Procedures