Owner Letter

Serial Number 1FMCA11S6XYZ12345 Date here

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 93B31, to owners of certain 1987 through 1993 passenger cars equipped with automatic overdrive transmissions.

REASON FOR THIS PROGRAM
The urethane grommet that holds the transmission throttle valve cable in the throttle body lever may deteriorate and fall out allowing the cable to disconnect from the lever. Should the cable become disconnected during normal vehicle operation, the transmission bands and clutches will immediately begin to slip. Under this condition, the transmission bands and clutches will wear out within several miles, rendering the vehicle inoperative.

NO COST SERVICE
At no charge to you, your dealer will replace the urethane throttle lever grommet with a brass bushing and steel retaining clip.

For model year 1987-1991 vehicles, this no charge service is available through the 12 month/12,000 mile basic vehicle warranty period, or through December 31, 1994, whichever provides greater coverage.

For model year 1992-1993 vehicles, this no charge service is available through the 36 month/36,000 mile Bumper-to-Bumper vehicle warranty period, or through December 31, 1994, whichever provides greater coverage.

HOW LONG WILL IT TAKE?
The time needed for this service is less than one hour. However, due to service scheduling times, your dealer may need your car for one full working day.

CALL YOUR DEALER
Ask for a service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

REFUNDS
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please show your paid work-order to your Ford or Lincoln-Mercury dealer.

CHANGED ADDRESS OR SOLD THE CAR?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.