Operation CHARM: Car repair manuals for everyone.

Owner Letter


Serial Number: 12345678901234567

Mr. John Sample
123 Main Street
Anywhere, USA 12345


We are pleased to announce that a passenger air bag supplemental restraint system is now available from your Lincoln-Mercury dealer and can be retrofitted into your 1991 Lincoln. The retail price is $494.00 installed.

We urge you to take this opportunity to have your 1991 Lincoln retrofitted with this important safety feature. Please telephone your Lincoln-Mercury dealer for a service date. Mention this letter and "Special Service Program L7S". Tell the dealer the color of your car's interior. If the correct air bag cover color is not in stock, the dealer will order it before scheduling your service date. Parts should arrive within one week.

We are working with our dealers to accommodate the many 1991 Lincoln owners and lessees that will take advantage of this special program. Due to service scheduling times, your dealer may need your car for up to one full day.

If you should have any questions, you may call the Lincoln Air Bag Hotline 1-800-338-2112.

Thank you again for your patience. We hope that you will continue to enjoy one of the finest vehicles in production today.


Serial Number: 12345678901234567

Mr. John Sample
123 Main Street
Anywhere, USA 12345


We are pleased to announce that a passenger air bag supplemental restraint system is now available from your Lincoln-Mercury dealer and can be retrofitted into your 1990 Lincoln. The retail price is $494.00, which is identical to the credit you received when you leased or purchased your new Lincoln.

We urge you to take this opportunity to have your 1990 Lincoln retrofitted with this important safety feature. Please telephone your Lincoln-Mercury dealer for a service date. Mention this letter and "Special Service Program L7S". Tell the dealer the color of your car's interior. If the correct air bag cover color is not in stock, the dealer will order it before scheduling your service date. Parts should arrive within one week.

We are working with our dealers to accommodate the many 1990 Lincoln owners and lessees that will take advantage of this special program. Due to service scheduling times, your dealer may need your car for up to one full day.

If you should have any questions, you may call the Lincoln Air Bag Hotline 1-800-338-2112.

Thank you again for your patience. We hope that you will continue to enjoy one of the finest vehicles in production today.