Attachment I - Administrative Information
ATTACHMENT IB Program
OASIS
YOU MUST USE OASIS TO DETERMINE IF A VEHICLE IS ELIGIBLE FOR THIS PROGRAM.
PLEASE NOTE
CORRECT ALL VEHICLES IN STOCK BEFORE DELIVERY
PROMPTLY CORRECT
- Affected vehicles on the enclosed list.
- Other eligible vehicles which are brought to your dealership.
DEALER-OWNER CONTACT
Immediately contact any owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.
FCSD CONTACT
Talk with your FCSD Service Zone Manager about program concerns.
FORM 1863
Enter 1863 claims using DWE (or mail direct)
See Warranty and Policy Manual:
- Section 5.6 - 1/Section 6.1 - 24 (Owner Notification Programs)
OWNER REFUNDS
See Warranty and Policy Manual:
- Section 6.1 - Pages 25 through 26 (Owner Refund)
For owner-paid repairs made before date of Owner Letter:
- Submit on separate Form 1863 using the codes shown below:
Program Code Box - 93B31
Causal Basic Part Number - 7F330
Condition Code - 08
Labor Operation (1st line) - REFUND
Labor Operation (2nd line) - ALLOW
Administrative Allowance - 0.2 Hrs.
Customer Concern Code - N99