Owner Letter

Serial Number: 12345678901234567 July, 1995

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 92M77, to owners of certain 1992 and 1993 Model Year Taurus/Sable and Continental Front Wheel Drive cars equipped with 3.8L engines.

REASON FOR THIS PROGRAM

Some affected cars may experience premature deterioration of the right front and/or right rear hydraulic engine mounts.

Should this occur, the driver may hear an unusual clunking noise on transmission engagement and when starting to accelerate or decelerate.

NO COST SERVICE

If your car shows these symptoms, your dealer will inspect and, if necessary, replace the right front and right rear engine mounts at no charge to you.

Your car is eligible for this program through July 31, 1996 regardless of mileage. After July 31, 1996 coverage is for 6 years or 60,000 miles, whichever occurs first, from original warranty start date.

HOW LONG WILL IT TAKE?

The time needed for this service is about one and a half hours. However, due to service scheduling times, your dealer may need your car for one full working day.

SHOULD YOU HAVE A DETERIORATED ENGINE MOUNT CALL YOUR DEALER

Ask for a service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

REFUNDS

If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please give your paid work-order to your dealer.

CHANCED ADDRESS OR SOLD THE CAR?

Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.