Attachment I - Administrative Information

OASIS
YOU MUST USE OASIS TO DETERMINE IF A VEHICLE IS ELIGIBLE FOR THIS PROGRAM.

PLEASE NOTE
CORRECT ALL VEHICLES IN STOCK BEFORE DELIVERY

PROMPTLY CORRECT
- Affected vehicles on the enclosed list.

- Other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT

Immediately contact any owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.

FORD CONTACT

Discuss with your Service Zone Manager any concerns you may have regarding this program.

FORM 1863

Only the Form 1863 will be accepted for reimbursement under this program. Upon completion of the required service, the Form 1863 must be completely filled out and signed by authorized dealer personnel. Dealers having Direct Warranty Entry (DWE) are to use that method of claim submission.

OWNER REFUNDS

See Warranty and Policy Manual: "Owner Refund"

For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the selling dealer):

- Submit on separate Form 1863 using the codes shown below:

Program Code Box - 94B48
Causal Basic Part Number - 9002
Condition Code - 08
Labor Operation (1st line) - REFUND
Labor Operation (2nd line) - ALLOW
Administrative Allowance - 0.2 Hrs.
Customer Concern Code - N99