Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.

PROMPTLY CORRECT
Promptly correct all affected vehicles on your dealer VIN list (it provided) or the VIN list in the Ford Dealer Consolidated Communicator (FDCC) and other eligible vehicles, which are brought to your dealership.

DEALER-OWNER CONTACT

^ Immediately contact any affected owner whose name is not on the list.

^ Give the owner a copy of the Owner Letter and schedule a service date.

REGIONAL CONTACT
Advise regional office if:

^ an owner cannot be contacted.

^ an owner does not make a service date.

CLAIMS SUBMISSION
Enter claims using DWE. See ACESII manual.

PARTS RETENTION
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures".

OWNER REFUNDS
Ford Motor Company will only refund owner-paid repairs made before the date of the owner letter (or after the date of the owner letter if an emergency repair was made away from the servicing dealer.) Refer to ACESII manual for refund information.

RENTAL CARS
Ford will pay for a loaner or rental vehicle except for fuel, which will be at the owner's expense. Rentals should be provided only while the vehicle is at the dealership for the hose and clamp assembly replacement. Follow Extended Service Plan (ESP) guidelines for rental dollar amounts. Enter the word "LOANER" plus the number of days the vehicle was used in the Miscellaneous Expense area of the recall claim.