Attachment I - Administrative Information

OASIS

You must use OASIS to determine if a vehicle is eligible for this recall.

PROMPTLY CORRECT

Promptly correct all affected vehicles on your dealer VIN list which you will receive in the Ford Dealer Consolidated Communicator (FDCC). Also, correct other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT

Immediately contact any affected owner whose name is not on the list. Give the owner a copy of the Owner Letter and schedule a service date.

NOTE:
Owners should receive the" Lincoln Commitment Special Handling Procedure". Before calling Lincoln LS owners, review Attachment IV to familiarize yourself with this special handling procedure.

REGIONAL CONTACT

^ cannot be contacted.

^ does not make a service date.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

^ To claim for the "Lincoln Commitment Special Handling", follow the instructions in Attachment IV.

OWNER REFUNDS

Ford Motor Company will only refund owner-paid repairs for front suspension lower ball joints made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer). Refer to ACESII manual for refund information.

RENTAL CARS

Rental vehicles are approved per guidelines in "Lincoln Commitment Special Handling", Attachment IV.