Pinpoint Test BA: SYNC(R) Traffic, Directions And Information Service Is Inoperative

Information and Entertainment System

Pinpoint Test BA: SYNC(R) Traffic, Directions And Information Service Is Inoperative

Normal Operation

The SYNC(R) traffic, directions and information service is a subscription-based service that includes precise turn-by-turn directions, personalized real-time traffic updates with text alerts, business search, entertainment, news, sports, stocks, travel and weather. The customer's mobile phone is used to access and download the SYNC(R) services. The Global Positioning System (GPS) antenna (integral to the Global Positioning System Module (GPSM)) is used to detect the location and direction of the vehicle. For additional information on the traffic, direction and information services subscription refer to the SyncMyRide website.

This pinpoint test is intended to diagnose the following:

- Accessory Protocol Interface Module (APIM)

- GPSM (Global Positioning System Module)

- Subscription expired

PINPOINT TEST BA : SYNC(R) TRAFFIC, DIRECTIONS AND INFORMATION SERVICE IS INOPERATIVE

BA1 VERIFY THE CUSTOMER SUBSCRIPTION AND PHONE NUMBER

- NOTE: Prior to performing this pinpoint test step, inquire with the customer about SYNC(R) traffic, directions and information service registration.
Verify that the customer has an active subscription and the correct phone number that is registered on the SYNC(R) website. REFER to the SyncMyRide website.

Is the subscription activated and the correct phone number registered?

Yes
GO to BA2.

No
If the subscription is not activated, INFORM the customer that in order for the SYNC(R) traffic, directions and information to function the subscription needs to be activated on the SYNC(R) website. REFER to the SyncMyRide website.

If the phone number is incorrect, INFORM the customer that the correct phone number must be registered on the SYNC(R) website. REFER to the SyncMyRide website.

BA2 CHECK FOR APIM (Accessory Protocol Interface Module) DTCs

- Ignition ON.

- Carry out the APIM (Accessory Protocol Interface Module) self-test.

Are any DTCs recorded in the APIM (Accessory Protocol Interface Module)?

Yes
REFER to the APIM (Accessory Protocol Interface Module) DTC Chart. Accessory Protocol Interface Module (APIM) DTC Chart

No
GO to BA3.

BA3 CHECK FOR GPSM (Global Positioning System Module) DTCs

- Carry out the GPSM (Global Positioning System Module) self-test.

Are any DTCs recorded in the GPSM (Global Positioning System Module)?

Yes
REFER to the GPSM (Global Positioning System Module) DTC Chart. Global Positioning System Module (GPSM) DTC Chart

No
INSTALL a new GPSM (Global Positioning System Module).

For Fusion, REFER to Global Positioning System Module (GPSM) - Fusion .

For MKZ, REFER to Global Positioning System Module (GPSM) - MKZ .