Pinpoint Test I: The Satellite Radio Is Inoperative/Does Not Operate Correctly
Information and Entertainment System
Pinpoint Test I: The Satellite Radio Is Inoperative/Does Not Operate Correctly
Refer to Wiring Diagram Set 130, Audio System/Navigation for schematic and connector information. [1][2]Diagrams By Number
Normal Operation
Digital signals are received by the satellite radio antenna and sent to the Audio Control Module (ACM) through the satellite radio antenna cable. The satellite radio receiver is internal to the ACM (Audio Control Module).
When a satellite radio subscription is activated, the Electronic Serial Number (ESN) of the built-in satellite radio receiver is associated with the Vehicle Identification Number (VIN). As a result, the ACM (Audio Control Module) cannot be swapped from one vehicle to another.
When there is an open in the satellite radio antenna circuit, there is no satellite audio. The audio system display indicates a satellite radio antenna concern when the audio system is operated in satellite radio mode. To diagnose an open in the satellite radio antenna circuit, GO to Pinpoint Test B. Pinpoint Test B: Poor Reception/Poor Sound Quality/No Sound - Satellite Radio
- DTC U2014:96 (Control Module Hardware: Component Internal Failure)- set by the non-navigation (MKZ) or navigation (all) ACM (Audio Control Module) when a fault is detected in the internal satellite radio receiver. This results in complete loss of satellite radio functionality.
This pinpoint test is intended to diagnose the following:
- Subscription status
- Satellite radio system concern
- ACM (Audio Control Module)
PINPOINT TEST I : THE SATELLITE RADIO IS INOPERATIVE/DOES NOT OPERATE CORRECTLY
I1 CHECK THE SATELLITE RADIO DISPLAY
- Turn the audio system on.
- Operate the audio system in satellite radio mode and observe the Front Display Interface Module (FDIM) display.
Does satellite radio information show on the FDIM (Front Display Interface Module) display?
Yes
GO to I2.
No
For vehicles without navigation, GO to Pinpoint Test K. Pinpoint Test K: An Individual Front Display Interface Module (FDIM) Display Is Inoperative - Vehicles Without Navigation
For vehicles with navigation, GO to Pinpoint Test L.
I2 VERIFY AN ACTIVE SUBSCRIPTION
- Operate the audio system in satellite radio mode and observe the FDIM (Front Display Interface Module) display.
Does the display indicate the subscription has expired?
Yes
The subscription has expired. INFORM the customer to contact Sirius to re-activate the subscription.
No
GO to I3.
I3 CHECK THE SATELLITE SIGNAL PID (SAT_SIG_STR)
- Enter the following diagnostic mode on the scan tool: ACM (Audio Control Module) DataLogger.
- Monitor the ACM (Audio Control Module) PID (SAT_SIG_STR).
Does the PID indicate "No Signal"?
Yes
GO to Pinpoint Test B. Pinpoint Test B: Poor Reception/Poor Sound Quality/No Sound - Satellite Radio
No
For vehicles with navigation, GO to I4.
For all others, GO to I5.
I4 CHECK THE ACM (Audio Control Module) DTCs
- Retrieve the ACM (Audio Control Module) DTCs.
Is DTC U2014:96 present?
Yes
INSTALL a new ACM (Audio Control Module). REFER to Audio Control Module (ACM) - Fusion or Audio Control Module (ACM) - MKZ . TEST the system for normal operation.
No
GO to I5.
I5 CHECK FOR CORRECT ACM (Audio Control Module) OPERATION
- Ignition OFF.
- Disconnect all the ACM (Audio Control Module) connectors.
- Check for:
- corrosion
- damaged pins
- pushed-out pins
- Connect all the ACM (Audio Control Module) connectors and make sure they seat correctly.
- Operate the system and determine if the concern is still present.
Is the concern still present?
Yes
INSTALL a new ACM (Audio Control Module). REFER to Audio Control Module (ACM) - Fusion or Audio Control Module (ACM) - MKZ . TEST the system for normal operation.
No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.