Attachment I - Dealer Information
CONDITION OF CONCERNOn certain 2001-2004 Mazda Tribute vehicles the Anti-Lock Brake System (ABS) module connector may have missing or dislodged wire seals. This condition could allow contamination to enter the module connector creating a potential for an electrical short. An electrical short might cause an ABS malfunction that would illuminate the ABS warning light and in some cases the module may overheat resulting in burning odor smoke and/or fire. This condition could occur either when the vehicle ignition switch is in the off position or while the vehicle is being operated.
SUBJECT VEHICLES
OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail beginning May 9, 2007.
PARTS INFORMATION
PARTS ORDERING
The ABS Module and Service Pigtail Kit will be restricted from dealer-ordering.
Please refer to Attachment III for Parts Ordering instructions for these parts.
Campaign labels are available in quantities of 50 per package by ordering through MStore.
SPECIAL SERVICE TOOL
An initial shipment of a Crimping Tool and a set of splice connectors will be shipped to dealers directly from the vendor beginning 5/15/07. All dealers should expect to receive the special service tool kit no later 5/30/07.
Additional Crimping Tool kits can be ordered through M-Store for an additional cost. They cannot be ordered on the eMDCS Parts Ordering System. These parts are not inventoried at the PDC.
WARRANTY CLAIM PROCESSING INFORMATION
RENTAL CAR
A rental car may be provided to the customer if eligible based on the terms and conditions of the Rental Car Reimbursement Program Policy 12.0. Rental car reimbursements are available only on vehicles within the mileage and time limitations under the New Vehicle Limited*. If the customer was placed in a rental car while the campaign was being completed submit a separate claim/problem using the standard rental claim information.
*Note:
2001 and 2002 vehicles are no longer within the time limitations. Some 2003 and 2004 models may still be eligible depending on original retail date and mileage.
VERIFY THE VEHICLE NEEDS THE RECALL
1. Verify the vehicle is within the ranges shown.
^ If the vehicle is within the above range, go to step 2.
^ If vehicle is not within the above range, return it to inventory or the customer.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an Authorized Campaign Label RECALL 4507C attached to the vehicle's bulkhead.
eMDCS System - Vehicle Status Inquiry Results
Note:
Verify the recall number as the vehicle may have multiple labels.
REPAIR PROCEDURES
Please refer to Attachment II.
FOR REPAIR PROCEDURE B:
Ordering an ABS Module, PART # ECY2-67-65X ("BOX, CONTROL")
1. Contact Technical Assistance.
^ Please have all information available when making the call
^ Please give the hotline operator the last name of the current owner
2. It may be necessary to send a digital picture of the corrosion for documentation purposes
^ E-mail pictures
^ Please include the VIN and hotline number with the photo
3. When an ABS module is ordered by Hotline, a service pigtail kit will be ordered automatically. DAG will send the parts department confirmation of order.
DO NOT CALL TECHNICAL HOTLINE FOR ORDERING A SERVICE PIGTAIL ONLY. PLEASE SEE "ORDERING A SERVICE PIGTAIL" BELOW.
FOR REPAIR PROCEDURE C:
Ordering a Service Pigtail, PART # ZZC0-67-069 ("JUMPER, WIRE")
Orders will only be accepted through the Dealer Assistance Group (DAG) website eMail Inquires" page as follows:
1. Go to the Dealer Assistance Group web page.
2. Click on "eMail Inquiries" at the top of the screen
3. Click on "Corporate Dealer Assistance Group"
4. Fill in the following required fields:
^ First name
^ Last name
^ Phone Number
^ Email Address
^ MNAO Sales Order: Enter 4507C"
^ Part Number: Enter ZZC0-67-069
^ Techline Ref #: Leave Blank
^ Comments: Enter the VIN(s) of the vehicle(s) requiring the part.
^ Orders will not be placed if VIN is not included.
Once all the fields have been entered, click on the "Submit" button. This sends an email to DAG. Your order will be placed, and you will be contacted with confirmation of the order and the order number. You do not need to call DAG once this email request has been sent.
NOTE:
Orders received by 3:00 pm Pacific Standard Time will be processed the same day.
All orders will be placed as CSO to ensure the fastest possible delivery and minimize rental costs. The 12.5% Freight / Handling charge will be waived on these orders.
Disclaimer